Customer Service Advisor - Kingston

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

• GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
• BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Job summary

We have a number of prestigious clients that we work within our multilingual hub in Kingston. We currently have up and coming roles to support our customers and as a result are looking for customer service agents who can communicate fluently both verbally and in writing in English.

Primary job responsibilities

• To assist customers both on the telephone and via email
• Resolve and issues or questions in a prompt and timely manner
• Escalate any problems you cannot resolve to your manager or the client as appropriate
• Ensure a positive customer performance and a be a brand ambassador for our clients

Knowledge/Attributes/Skills

• Persuasive speaking skills
• Welcoming and approachable – we want our clients to feel comfortable engaging with us through all channels and not daunted by a first experience with an auction house
• Engaging – able to quickly build a rapport with a client, no matter how minor the enquiry
• Empathy – ability to convey appreciation for client issues in constructive manner without accepting blame
• Attentiveness and effective listening – able to identify root cause of issues or solution / answer to enquiries
• Good communication skills with a focus on using positive language
• Attention to detail and consistency of approach
• Able to identify themes / trends in client enquiries or issues and recommend proactive solutions
• Feel comfortable working in a fast-paced auction environment
• Exercise proactive communication with Specialists and all members of internal staff
• Be a positive team player, able to maintain knowledge of departments, personnel, department experts, names and titles of senior management and executive officers, as well as branch locations
• Experience employing quick and appropriate problem-solving skills, able to remain calm and collected under pressure
• Willing to develop knowledge of art history and art market
• Proficiency in Microsoft Office (Word, Excel, etc.) is preferred

Contract terms

Contract or perm roles

37.5 hours per week

Next steps

After you click apply, you will be redirected to our online screening system 'Harver'. The application will take around 30-45 minutes to complete and will be taken into consideration through the hiring process. Once complete a member of the Recruitment Team will review your application and contact you to discuss the next steps. We look forward to receiving your application!