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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Customer Success Manager – SaaS – UK Remote

🏢 Finlay James 📍 United Kingdom 💼 Company - Private

Currency:

£60,000 - £60,000

£5,000 - £5,000 / mo

Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

United Kingdom

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

Position Overview & Specifications

Job Title: Customer Success Manager – SaaS – UK Remote

The Role:

Successfully onboard new clients onto the platform by providing first class platform training and advice on how to launch the product successfully
Review client health metrics regularly to recognise and support at risk clients, as well as capitalise on successful case study and testimonial opportunities
Hold QBRs with clients to ensure they are progressing well with the product and maintain a strong professional relationship
Gather quality feedback to represent the voice of the customer internally and provide client specific input into product, marketing and sales process
Become a platform expert to ensure clients understand how to use the product to best suit their business needs and gain value from it
Create client facing content such as videos, articles and webinars to promote best practice
Address and resolve customer queries and concerns via email, phone and support chat where needed
Proactively generate testimonials and referrals from existing clients
Collaborate closely with team members to support renewals and expansion opportunities
Deal with any contract and renewal related discussions and write up new contracts accordingly
Be there for more junior members of the team, offering advice and guidance where needed

The Company:

Named one of the UK’s top 20 cyber scale-ups by Tech Nation
Growing 100% YOY, will achieve $10million ARR this year
Named G2 Leader for Security Compliance in Fall 2022 and Spring 2023
100% of users rated this company 4 or 5 stars – achieved High Performer in the G2 Summer 2022 report and earning a “Users Love Us” status for consistently high review ratings
Over 100,000 software and service providers use their online marketplace, with over 1.5 million trusted user reviews
The company operates in two of the world’s fastest growing exciting markets; cyber & information security, and cloud-based software services

The Ideal Candidate:

3+ years experience in a Customer Success role within a SaaS environment
Preferably have experience dealing with stakeholders in IT, Ops or Security teams
Experience handling a book of volume clients (50-100)
Experience dealing with senior employees in a business (Directors, VPs, C-Suite)
Commercial experience dealing with renewals and expansions
Excellent communication skills (written and spoken; you’re the face of the business!)
Strong professional relationship-building experience
Be warm, friendly and consultative; you always find answers to problems
Solid organisational skills as well as being tech-savvy
Ability to work comfortably from home (in a dedicated space)
A great time keeper and always punctual

What You’ll Get:

Salary of up to £60,000 plus Double OTE & Benefits

Job code: 47342

Location
United Kingdom

Job Type

Permanent

Salary
Salary of up to £60,000 plus Double OTE & Benefits

Reference
47342

Liquid error: internal

Liquid error: internal

 Job Title: Customer Success Manager – SaaS – UK Remote

The Role:

Successfully onboard new clients onto the platform by providing first class platform training and advice on how to launch the product successfully
Review client health metrics regularly to recognise and support at risk clients, as well as capitalise on successful case study and testimonial opportunities
Hold QBRs with clients to ensure they are progressing well with the product and maintain a strong professional relationship
Gather quality feedback to represent the voice of the customer internally and provide client specific input into product, marketing and sales process
Become a platform expert to ensure clients understand how to use the product to best suit their business needs and gain value from it
Create client facing content such as videos, articles and webinars to promote best practice
Address and resolve customer queries and concerns via email, phone and support chat where needed
Proactively generate testimonials and referrals from existing clients
Collaborate closely with team members to support renewals and expansion opportunities
Deal with any contract and renewal related discussions and write up new contracts accordingly
Be there for more junior members of the team, offering advice and guidance where needed

The Company:

Named one of the UK’s top 20 cyber scale-ups by Tech Nation
Growing 100% YOY, will achieve $10million ARR this year
Named G2 Leader for Security Compliance in Fall 2022 and Spring 2023
100% of users rated this company 4 or 5 stars – achieved High Performer in the G2 Summer 2022 report and earning a “Users Love Us” status for consistently high review ratings
Over 100,000 software and service providers use their online marketplace, with over 1.5 million trusted user reviews
The company operates in two of the world’s fastest growing exciting markets; cyber & information security, and cloud-based software services

The Ideal Candidate:

3+ years experience in a Customer Success role within a SaaS environment
Preferably have experience dealing with stakeholders in IT, Ops or Security teams
Experience handling a book of volume clients (50-100)
Experience dealing with senior employees in a business (Directors, VPs, C-Suite)
Commercial experience dealing with renewals and expansions
Excellent communication skills (written and spoken; you’re the face of the business!)
Strong professional relationship-building experience
Be warm, friendly and consultative; you always find answers to problems
Solid organisational skills as well as being tech-savvy
Ability to work comfortably from home (in a dedicated space)
A great time keeper and always punctual

What You’ll Get:

Salary of up to £60,000 plus Double OTE & Benefits

Job code: 47342

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Candidate Selection & Onboarding Process

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

International Career Advisory • Verified Partner Network

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Hiring Organization

Finlay James

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Location: United Kingdom

Eligibility: Verified Employer Direct Placement

Schedule: Company - Private

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