Spa Reception Team Leader

Finlake Holiday Resort is the largest holiday resort within Haulfryn Group Limited. We’re looking for friendly, qualified, customer focused and experienced professional person to join our Spa team. We expect nothing but the best and we need an exceptional person to be welcoming, practical and full of energy.

As a Spa Reception Team Leader, your role is to lead a team of Spa Receptionists to a high standard whilst maintaining high levels of cleanliness and hygiene. You will promote a positive and professional image by creating the right ambience and customer service conducive with a health and beauty salon. You will provide a comprehensive and quality driven service whilst achieving agreed financial contributions to the business.

Why Join Us

• Competitive salary
• Bonus scheme
• 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
• Company Sick Pay
• Life Assurance/Life Cover
• Massively discounted holidays at any of our UK holiday parks
• Free Leisure Club Membership
• 25% - 50% off food and drink, leisure activities and spa treatments at qualifying park outlets
• Online, high street and leisure discounts
• Contributory Pension Scheme
• Employee Assistance and Wellbeing Program
• Uniform provided
• Cycle to Work Scheme
• Eye Test Contribution for VDU users
• Team Member of the Month award
• Annual Golden Palm Award reward
• Refer a Friend Training and Development Opportunities

What Will You Do

As a Spa Reception Team Leader you will have the skills to:

• Develop and manage a team of spa receptionists to ensure smooth daily operation in the spa
• Fulfill the very best in customer service ensuring client satisfaction at all times
• Maintain the highest standard of cleanliness within the spa
• Be familiar with all products and services of the spa ensuring customers are provided with correct and up to date information always

Ensure health and safety in the spa by following processes and procedures

What Will You Bring

• Relevant experience in beauty industry
• Ability to work without supervision
• An eye for quality standards and safety
• Enthusiasm for working with customers

A DBS check is carried out on all successful candidates

Who We Are

We have parks in some of the most stunning locations from the marina-side Gimblet Rock Park in North Wales to our family holiday and golf resort Praa Sands on the tip of Cornwall.

We believe what differentiates us from other parks are our:

• Family values and a real community feel
• Really special, beautiful locations
• Warm and friendly team that make it feel like home
• How we nurture the nature around us

We would like you to be part of our family and look forward to receiving your application.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.