Investigator (Coventry)

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Investigator (Coventry)

Every year at the Financial Ombudsman Service we resolve thousands of disputes between consumers or small businesses and their financial services providers.

You’ll investigate complaints about financial products and services. Working in a targeted environment, supported by an Ombudsman Manager, you’ll be accountable for investigating things thoroughly and getting to the heart of our customers’ complaints.

You’ll be someone who is confident in making decisions on a range of complex and difficult issues – and delivering these to our consumers. You’ll have the autonomy to manage a caseload – so you’ll need strong administrative skills.

Building on your existing experience, you’ll learn to listen carefully to both sides, ask the right questions and use sound judgement – as well as drawing on the expertise and knowledge of those around you. You’ll need to build trust, manage expectations and explain what you think, and why – both in writing and over the phone. You’ll thrive in an environment where no two days are the same.

You’ll enjoy helping to put things right where people have not been treated fairly and feel a sense of contribution in making a difference across the wider financial services landscape.

Key responsibilities

As an Investigator new to the role, you’ll spend up to six months in our academy developing your critical thinking and reasoning skills.

Minimum Criteria

Desirable Criteria

We would also like you to have the following skills:

Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.

Here’s a list of some of the many benefits and perks you can get for working with us:

How do I apply?

Apply by uploading your current CV.

Closing date: 11:59pm 14th May 2023

If you’re successful with the initial screen, you’ll be invited to an online assessment.

Please note: Due to the training programme, we won’t be able to allow any time off during the first four weeks of training and any part-time new starters will be required to work full time during this period.

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

Find out more

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Good luck with your application!