Sales Advisor - Kenzo -London

To prepare for the future, we look to the past. As a new reality sets in at KENZO, Artistic Director Nigo reconnects with the values entrenched in the early beginnings of the Maison: designer fashion created for real life, imbued with the playful urbanity of Kenzo Takada’s timeless legacy. A creative exchange, KENZO becomes an evolving dialogue between the pop culture of the founder’s heritage and the street culture inherent to Nigo.

Under the Point of Sales’ Management responsibility, the employee will be required to :

A business contributor :

• Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans
• Communicate high quality feedbacks to Managers (in Store)
• Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.)

A client developer :

• Master the selling ceremony (from welcoming to after sales services) to all Clients
• Master a perfect knowledge of product’s information (collection, season, composition, etc.) and brand storytelling
• Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.)
• Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.)

A buddy and team player :

• Demonstrate team spirit and help others improve their skills (especially towards new joiners)
• Demonstrate autonomy and commitment to guarantee a business continuity at any time

A brand promoter (Clients) :

• Embody Kenzo Paris DNA to become a brand ambassador (knowledge of the House’s heritage and mastery of its current positioning)
• Ensure that the standards of the Point of Sales uphold brand image (VM, cleaning, maintenance, etc.)
• Develop a deep fashion culture and awareness (products, fashion trends and competitors)

Know-how-to-be :

• Respect uniform and grooming guidelines at any times
• Able to adapt one’s communication to each client profile
• Demonstrate a perfect know how-to-be and a positive mindset in any circumstances (politeness, body language, vocabulary, etc.)

A process executor :

• Master and respect all the processes in compliance with the Store Handbook and local regulations
• Suggest improvements for current processes to ensure efficiency and effectiveness