ClubWise - Payment Operations Manager (Remote, UK)

ClubWise is a market leader in the UK and Australia and is used by over 1000 customers. We integrate Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry.

We’re a diverse, international team, on a mission to develop simple but sophisticated solutions that enable our customers to succeed. Working collaboratively, we strive to provide the a best-in-class customer experience that leaves a lasting impression.

ClubWise is a subsidiary of EverCommerce, a leading US-based service commerce platform which offers a suite of integrated SaaS solutions to over 500,000 customers globally. EverCommerce drives digital transformation across multiple industries in the service economy helping businesses accelerate growth, streamline operations, and increase retention.

Purpose of the Role

The Payment Operations Manager is accountable for ensuring a timely and accurate monthly Direct Debit, Invoicing and Distribution process for all ClubWise customers. Your role will focus on managing all payment-related activities including the investigation and resolution of queries. You will have a strong administrative background and project management skills to ensure efficient processing and documentation of payments.

You will take a hands on approach in the fulfillment of all payments-related activities in the form of Direct Debit (DD) and SEPA DD collections, both regulated and unregulated by the FCA, managing the operational payment process to ensure accurate and timely processing of DD collections, in compliance with BACS guidelines. You will also be responsible for managing and motivating the Payment Services team.

You will manage the reconciliations of all payments collected on behalf of customers and assist with disbursement of payments. You will ensure organisational compliance in all payment related activities and promote continuous learning and development of staff, ensuring your team remain current in respect of Payment Service regulations and guidelines. You will continually review processes and procedures in order to optimise the DD collection rate and develop strategic improvements to benefit the customer and ClubWise.

You will be responsible for handling escalations related to both internal and external Payment incidents.

Summary of the Role

Required skills and experience

Desirable Skills and Experience for the Role

Further details

Benefits