Broadcast Support Specialist (Transcode)

Red Bee Media, a part of Ericsson, has more than 2500 employees who are based in the UK, Europe and Australia. We connect the world’s content to audiences everywhere!

This we do through an agile, innovative and flexible technology infrastructure with elite operating models. We operate in TV markets all over the world and with some of the strongest brands in the industry. We work with both public service broadcasters and major commercial clients including the BBC, NBC, ITV, C4, as well as with local market channels, pan-European channels, global channels and every combination in between, understanding the complexities of each!

About this opportunity

The role is primarily focused on project delivery and requires excellent time management and delivery commitment. As a Broadcast Support Specialist, you will be responsible for providing detailed technical knowledge in both video and audio coding and transcoding systems. You will work proactively and provide business support to establish and improve the business for the respective products or services, along with being a 3rd line support when required. The role encompasses an element of 3rd line support, particularly in the delivery phase, and there is a solid focus on documenting and handing solutions over to operational support.

What you will do

The Engineer is responsible for ensuring the quality of solutions. Key responsibilities require the candidate to:

• Take ownership of project work as appropriate and requested by the Solutions architecture and delivery capability.
• Work aside other team members to deliver projects.
• Ensure technical queries are resolved promptly in order to ensure project delivery remains on time and on budget and delivers fit for purpose solutions into operations consistent with technical strategy.
• Identify areas for improvement in existing solutions and contribute to new solution strategy.
• Plan, agree and implement changes (following change control processes).
• Look out for supplier and market technology trends and developments.
• Focus on customer service and solution quality
• Deliver training sessions and ensure documentation provided to operations and support teams on new solutions as necessary.
• Act as escalation point for operational support team

You will bring

You will have solid experience in a Media Management operational setting and direct experience with investigation and trouble shooting. As well as knowledge and/or experience in the following:

• Experience supporting and configuring transcode supporting technologies such as AQC and audio level correction e.g Telestream, Aurora, Vid Checker, Minnetonka Audio Tools Server.
• Provide technical problem solving to translate identified opportunities into detailed technical offering, and proposals
• Act as Subject Matter Expert in video and audio coding and transcoding systems and technologies, including live streaming
• Carry out detailed design and implementation as required for solution delivery
• Be able to be on call on a rota basis to provide support when required
• Significant experience of project delivery and Support (including at least some proven 3rd line experience) in a fast paced 24/7 environment.
• Basic experience of Windows/Linux scripting and script debugging. Experience in XML, and API(REST&SOAP)
• Understanding of IP networking and common protocols such as FTP.
• Experience of handling 3rd party software vendors with regard to ensuring maximum support efficiency.
• Experience with building, configuring and deploying video transcoders. Eg: Telestream Vantage and FFMPEG
• Knowledge of broadcast video formats, protocols, and encoding standards.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: United Kingdom (GB) || United Kingdom : London : London
Req ID: 721671