Supply Chain Operations Manager

WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

• Serve as primary interface to customer business stakeholder
• Oversee procurement of products and accessories to support customers global technology deployment organization
• Collaborate with cross-functional global procurement, logistics, warehousing, and project teams
• Develop a trusted relationship with key customer contacts
• Communicate effectively with customer to identify needs and provide day to day support for escalation
• Develop process workflows and program operational documentation repository
• Drive Monthly Operational Reviews
• Develop Quarterly Business Reviews
• Provide reports showing trends and uptime against KPI's and SLA's
• Categorize variance data and drive actions to resolve issues against KPI's and SLA's
• Manage a global procurement and logistics operation for a singular customer
• Maintain all standards and documentation for systems and process globally
• Monitor and control operations impact to profitability and drive strong financial performance.
• Drive continuous improvement in both value to the customer and financial/operational performance.
• Provide status of inventory and key operational metrics
• Assist and advise on warehouse operations related to volume of customer activity
• Provide holistic oversight to our client's inventory positions, ensuring daily/weekly/monthly checks and reports are in place per client requirements.
• Serve as first point of escalation in relation to Inventory Management
• Have a high level of understanding of Inventory Management and work actively to address pain points or suggest improvements, both systematic, and to physical spaces.
• Provide a continuous improvement approach to Inventory Management, employing Lean principles to review, adapt and improve all areas within scope.

WHAT YOU NEED TO SUCCEED:

• At least 3 years' experience in a similar role is essential.
• Experience as a self-starter and accountable owner
• Client Facing/Customer Service skills are paramount
• Impeccable communication skills, both verbal and written.
• Excellent task management with tenacious follow-up.
• Exceptional professionalism and customer-service skills.
• Outstanding delegating and multi-tasking skills.
• Strong interpersonal and customer service skills
• Experience leading projects to completion with multi-faceted team involvement
• Excellent command of Google Workspace MS Office Suite, Tableau, Salesforce.com
• Experience with Inventory and Asset Management systems highly desirable.
• Must be comfortable working in a fast-paced, demanding environment. The pace requires independent and confident thinking, self-motivation, and determination.

Additional Information

The EOS Group recognises the responsibilities it has to its customers, suppliers & employees.

At EOS, so far as is reasonably practicable, it is our responsibility to ensure the health, safety, and welfare of our employees at work as well as taking all reasonable steps to ensure that anyone affected by our business, including visitors and service users, are not exposed to risks.

That's why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against Covid 19 to pass the pre-employment requirements.

Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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