Customer & Engagement Officer

1

East Midlands

Nottingham

Trentside Offices

Staff Grade 4

Fixed Term

Full Time, Part Time/Job Share, Compressed Hours

Administration / Corporate Support

£29,706 Pro-rata

Effective engagement is key in helping us protect and improve our environment. Working with government, local authorities, business, specialist groups and local communities, we are committed to promoting equality and inclusion in all we do, making the environment a better place for people and wildlife.
As a Customer & Engagement officer you will be at the heart of this work and can expect to be involved in the following:

• Giving the Environment Agency a clear voice and message, protecting and enhancing our reputation.
• Consulting with communities on the environmental impacts of industry, business and infrastructure projects
• Assisting advisors on engagement plans and advising internal teams on techniques, influencing engagement where necessary and advocating for early and timely engagement
• Supporting the customer officers in delivering quality response to freedom of information requests.

This role is extremely varied and will draw upon your full range of skills and experience. There are also opportunities to get involved with incident response as a Category One Responder. We have a flexible range of roles to volunteer for with all the training you need.

Incident response remains a top priority for the Environment Agency. You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident. This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.

The Customers&Engagement team are a busy and fast paced team that works with others to deliver excellent customer service in the East Midlands Area. We are the corner stone of the area, supporting the business by managing our relationship with communities, MPs and the general public. We manage a diverse range of requests from active and informed customers and are essential to business delivery by providing support and guidance to our area teams and ALT.

You will be able to demonstrate:

• Proven experience of communicating and engaging effectively, using a range of appropriate methods and techniques
• Building and maintaining effective relationships and networks inside and outside your organisation
• How effective engagement can contribute to behaviour change
• Success working in a fast paced and changeable environment
• Confidence with new technologies to support engagement in a changing world
• A great mix of team working and independence
• An understanding of public consultation and equalities analysis.
• Knowledge of Freedom of information and its importance to the business.

This post is a temporary post until 30 September 2024. The place of work will be Trentside offices and there is an expectation to co locate weekly.
We support flexible working, including a range of part time working options.

For any questions please contact Zoe Sutton, Customers & Engagement Team Leader on 07818584194 or by email zoe.sutton@environment-agency.gov.uk

Interviews are scheduled to take place at Trentside offices in June.