First Class Customer Host
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Position Overview & Specifications
We have an outstanding opportunity to join #TeamEMR as a First Class Customer Host based at Derby.
The First Class Customer Host plays a vital role in our on-train team, making sure that customers enjoy the warmest of welcomes and receive an outstanding service. You will be the point of contact for our customers and their queries; you'll serve meals and snacks in first class from our fantastic menu and provide tasty refreshments to them on board. You will also ensure that the train carriages are kept very neat and tidy at all times.
What are we looking for?
You will be hard working and always happy to provide an amazing service with a smile! You will also be polite, responsible, and very resilient. Your personality plays a massive part in the level of service you provide. We want to our customers to love and remember their experience on East Midlands Railway. So, if you are passionate, professional and want to make a difference to someone's day, we want to hear from you.
The role is shift work based on a rota to provide customer service throughout the whole day, this could be on the first train in the morning or the last train at night so you will need to be flexible and it will include weekend work.
About us
We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and delivering easier journeys every day. With over 2,400 employees, our people are the reason we are so successful and the Customer Services team make a crucial contribution to this. Seven times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.
As well as a competitive salary, we’ll also offer you:
- Excellent Railway Pension scheme
- Free travel on East Midlands Railway and Train Operating Companies under Abellio
- Friends and Family discounted Tickets on the EMR Network
- 75% discount on National Travel (inc partner and dependants)
- Various training opportunities
- …and many more!
If you are successful at the assessment day you will either, be offered an immediate vacancy, or you will be placed into the Talent Pool for a maximum of 12 months. During those 12 months, you will not need to apply for this role again. As and when we have Customer Host vacancies arise, we will be able to pick up the phone and make a job offer.
Ready to take on this exciting opportunity? Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.
We promise to treat you fairly, consistently and with respect throughout the application, assessment and selection process
We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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First Class Customer Host • East Midlands Railway
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