Business Analyst - CRM

About us

At Dyson, we demand the highest standard of performance from the technologies we engineer. Our people expect the same from the technology that supports them. We are a community that appreciates and advocates better engineering. A community of pioneers. In the same way that Dyson engineers better technology to solve problems others ignore, Global IT transforms the way Dyson does business through world-class and pioneering IT services and systems.

Our aim, to create robust IT architecture, to manage data effectively and efficiently and continue to grow our world-class team. A team who is strategic, enabling business acceleration, growth and success.

The global Commercial & Connectivity IT function has end-to-end accountability for the strategic roadmap, design, delivery, and support of Commercial business applications, enabling Dysons global Direct, Owner and Connected business processes. We have a very ambitious roadmap of technology changes to support our expanding product catalogue, so it’s an exciting time to be joining Dyson!

About the role

Reporting to the Business Analyst Lead, you will be responsible for supporting the implementation of information systems and enhancements in line with business needs.

Acting as an internal consultant to the business you’ll be supporting the analysis activity to elicit requirements and inform business decisions, including facilitating the requirements gathering process, producing business models and process maps, analysing and reviewing both system and business documentation and assisting in the development of business cases.

You will work with the technical teams to translate business requirements into technical solutions that can be implemented, ensuring business objectives and the value of the technical solutions are clear and well understood. You will provide guidance on the solutions including reviewing specifications for change and supporting the technical teams and the implementation lifecycle where required.

You will articulate and propose opportunities for improvements in business processes and existing solutions and provide quality assurance on all supporting documentation. You will stay abreast with the latest technology changes, assessing their impact and potential value/risk to the business.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other, five days a week. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment. This role will be based on-site at our offices in Bristol City Centre. (preferred) or split between Bristol and our state-of-the-art technology campus in Malmesbury, Wiltshire.

About you

We would love to talk to you if you are an experienced Business Analyst who has previously worked on IT projects with cross functional teams. You’ll be skilled at performing the core business analysis activities in a variety of complex situations and you’ll be comfortable working in Agile / Scrum framework environments.

Other key requirements include:

• Self-motivated, dynamic and results-driven with an exceptional attention to detail

• Confidence in creating communicative, trusted and collaborative relationships with stakeholders

• Excellent communication skills both written and verbal, with the ability to challenge and influence where required

• Good problem-solving skills, with the ability to approach things from different perspectives and produce options

• Quick learner, adaptable with natural ability to thrive in complex and ambiguous situations

• Ability to deliver under pressure

• Experience of Commercial projects and an understanding of the full CRM lifecycle

• Hands-on experience and product knowledge of the Salesforce Service Cloud platform

• Comfortable dealing with external suppliers and implementation partners

Benefits

Financial

• Performance-related bonus scheme

• Competitive pension scheme

• Life assurance and income protection

• Discounts on Dyson machines

Lifestyle

• Free bus (coach) travel to and from Malmesbury campus from Bristol, Bath, Chippenham and Swindon

• 27 days’ holiday (plus public holidays)

• Ability to purchase additional holidays

• Free parking on-site (excluding Bristol)

• On-site hair salon, sports centre and gym (excluding Bristol)

• Free lunch and free, (unlimited) hot drinks and fruit

• Free on-site Lifestyle Assist service (concierge)

• Electric vehicle salary sacrifice scheme

Health & Wellbeing

• Private medical insurance

• Dental insurance

• Health Assessments

• Employee Assistance Programme

• Free GP service (both on-site and digital)

• Free gym, fitness classes and wellbeing centre on-site (excluding Bristol)

• Fertility treatment and menopause support

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.