Junior Executive Support Analyst
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
The successful candidate will be working for one of the top media agencies in the world. Dentsu owns a number of agencies in differing media disciplines. You will have the opportunity to work with the latest technology in a varied and challenging environment with a great deal of development potential.
- Provide white glove level support for approximately 200 executive staff including several high priority and short-notice requests from the business.
- Have excellent communication skills with the ability to deliver under pressure in a calm manner with staff at all levels.
- Supporting business and market-wide townhalls and events via various video conferencing platforms.
- Monitor the progress of call resolution within the agreed SLA guidelines.
- Take responsibility for calls assigned to the Executive support queue in the first instance or directly to you and monitor progress for Executive requests assigned to other teams through to resolution.
- Build excellent relationships with key stakeholders including executive assistants with an aim of service improvement. Escalate requests where necessary to relevant support teams for a swift resolution.
- Provide support for desktops, laptops, MACs, printers, mobile devices including phones and tablets, peripherals and other hardware support where necessary, or escalate to 3rd party hardware support.
- Provide documentation when changes occur, bug fixes are found, or new items are introduced into the environment.
- Any other tasks or projects assigned by the Executive Support Manager.
- 2 years hands-on experience with Microsoft desktop environments.
- 2 years hands-on experience with Apple Mac hardware and Mac OS 10.14 - 11 .
- Windows 10
- Microsoft Office 365 suite
- Video conference supporting tools such as Microsoft Teams and Zoom
- IT Service Management/ServiceNow
- Ability to communicate effectively with members of the onsite and remote support teams and 3rd parties suppliers.
- Ambitious, articulate person, with a desire to progress in their career.
- Excellent presentation and communication skills.
- Ability to stay calm under pressurised situations.
- Organised approach to work, ability to manage multiple tasks at the same time.
- Positive and adaptable attitude.
- Ability to relay technical information to staff of all levels calmly and methodically.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Junior Executive Support Analyst • Dentsu Aegis Network
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