Customer Support Advisor
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Davies Group are currently looking for a Customer Support Administrator to join the team. Joining Davies as a Customer Support Technician means that you will provide exceptional customer service to all internal and external customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service.
Duties & Responsibilities
- Answer inbound calls
- Issue reports to clients when required
- Resolve customer queries proactively
- Appoint suppliers
- Make outbound calls to customer/supplier/clients
- Dealing with and actioning associated tasks in relation to claims
- To support the field adjusters and associates
- Compile reports within the Adjuster/Technician partnership
- To carry out any reasonable instruction given by their senior manager, in line with business requirements
Skills & Experience:
- Excellent customer service
- Logical approach
- Compassionate
- Good attention to detail
- A professional and adaptable communication style – both written and verbal;
- Efficient administrative skills;
- Strong numeracy, literacy, and IT skills;
- A proactive attitude, and an enthusiastic approach
There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience, it’s transferrable skills and qualities that we value here at Davies. If you have what we’re looking for, as set out above, and you’re on board with our values , then we’ll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.
What we What We Offer:
- Full support and training
- Access to paid for qualifications including CILA and CII
- Internal progression opportunities
- We promote agile/remote working where possible
- Free local parking
- Pension – matched contribution of 5%
- Life Assurance (2 x basic salary)
Job Type: Full-time
Salary: From £20,319.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Life insurance
- Referral programme
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Stoke-On-Trent
Job Types: Full-time, Permanent
Salary: From £20,319.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Life insurance
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Stoke-on-Trent
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Customer Support Advisor • Davies Group
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