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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Call Handler

🏢 Data Care Solutions Limited 📍 Hayes, England 💼 Full Time
Currency:
£11 - £11
£1 - £1 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Hayes, England
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

Job Description

Call Handler/Call re-Call

Full Job Description

Job title:

Call Handler/Call re-Call

Location:

Hayes

Reports directly to:

Why work for us?

DCS provide backup services in this busy medical practice. DCS grew out of the best practices from two primary care center's based in Hillingdon over three years ago. The founders of DCS are GP partners in their practices and thrive on best practice in medical care. Our core aim is to embrace health equality to its fullest. We are on a mission to improve patient health outcomes by recognising and addressing levers that will influence and bring about change. Simply put, we want to improve patients' lives by solving problems in healthcare! We want you to join us to deliver this dream!

What we can offer?

Salary & Benefits package:

  • 22.5 hours a week, achieved flexibly in agreement with the practice
  • 20 days’ annual leave + all public holidays “pro-rata”
  • NEST Pension scheme

Job Overview

Post holders will work within the hub providing a single point of access for all emergency, urgent, routine referrals and also be the call/re-call first point of contact. This will be discussed in more detail at any interviews.

As part of the practice’s commitment to the NHS to deliver excellent and responsive assessment, treatment and care of patients and as such all post holders will be expected to uphold the vision and values we have agreed:

  • Treat People Well
  • Involve not Ignore
  • Create Respectful Places
  • Open, Honest and Accountable

As the call handler and call/re-call individual, you will be the first point of contact for all patients, you will act as the front door using defined processes and question sets you will perform assessments, give basic advice & information and/or signposting to appropriate.

Experience required

  • Previous call handler or customer service experience.
  • Knowledge of how a surgery works is advantageous.
  • Experience of working in Multi-Disciplinary Teams and/or with other agencies.
  • Ability to listen and understand patient requirements.
  • Ability to use Microsoft products and other IT products.

Key Responsibilities

Call handling

  • You will be responsible for managing referrals into practices.
  • You will provide advice and information for all users to the service to ensure that the appropriate level of support and advice is given.
  • You will report any specific concerns in a timely manner to a senior staff member.
  • To be a central point of contact via the telephone dealing with all general enquiries, re-directing and signposting where appropriate.
  • To be able to organise workload and self-manage prioritisation of individual tasks and duties.

Communication and relationships

  • Communicate and relate with a range of employees of the practice(s), visitors, service users, carers, students, members of the public and other agencies with a professional and sensitive approach using a variety of communication and customer service methods – at all times maintaining professional boundaries.
  • Receive phone calls, recording messages accurately, liaising with other administrative, call handlers and health professionals ensuring that suitable action is taken. Effectively use the phone system to answer & redirect calls, plus wrap-up a session.
  • Use email applications such as Microsoft Outlook and NHS Mail in order to send, receive and distribute email correspondence appropriately and in accordance with the practice’s Acceptable Use of Information and IT – Policy and Guidance.
  • Maintain confidentiality at all times.
  • Demonstrate an understanding of the importance of effective team working within a multi-disciplinary team. Have the ability to adapt and use initiative as the need arises.
  • Suitable for someone who has effective active listening skills (questioning and summarizing), who can make good use of empathy and diplomacy, build good rapport, knows their own limitations and has good time management skills

Job Types: Part-time, Permanent

Salary: £10.50 per hour

Benefits:

  • Casual dress
  • Company pension
  • Free parking

Schedule:

  • 8 hour shift
  • No weekends

Ability to commute/relocate:

  • Hayes, UB3 1NY: reliably commute or plan to relocate before starting work (required)

Language:

  • English (preferred)
  • Tamil (preferred)
  • Any other Language a plus (preferred)

Work Location: In person

Job Types: Full-time, Part-time
Part-time hours: 20 - 37.5 per week

Salary: From £10.50 per hour

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Work Location: One location

Application deadline: 24/05/2023
Expected start date: 01/06/2023

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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Hiring Organization
Data Care Solutions Limited

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Location: Hayes, England
Eligibility: Verified Employer Direct Placement
Schedule: Full Time
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