Customer Resolution Officer

Do you like to problem-solve? Are you brilliant with people? Do you pride yourself on providing a first-class customer experience?

Then we might just have the thing for you....

About the role:

We have the opportunity for you to join something special. We are looking for an individual to join our Customer Resolution team for a 12 Month's Secondment.

As a Customer Resolution Officer, you will have our members at the heart of all you do, by providing and promoting excellent customer service to our members and delivering remediation to customer complainants in line with policy, procedure, mandate levels and redress schedule.
You will also be a key part of the production of MI and understanding the root causes to improve the service delivered throughout the Society

We will provide you with continuous training and development adding to your skills to allow you to grow and progress your career within the Darlington Building Society

We are looking for people who:

- Are really passionate about delivering exceptional customer service
- Enjoy meeting new people and engaging in meaningful conversations
- Want to be able to make a difference in our processes to better the member experience
- You are a great listener & have good attention to detail
- Like to understand the why’s and how’s things are done
- Have excellent communication skills both written and verbal

Why Work For Us?

We are committed to paying our people fairly for the role they undertake and provide a wide range of benefits to support our colleagues’ finances and well-being. Darlington Building Society had a Passion For Talent allowing you to shape your career within the Society, offering learning and development programmes to give you everything you need to succeed.

What we can offer you:

· Annual Bonus Scheme
· Performance Linked pay progression
· 10% Employee Contribution Pension Scheme
· 4 x Annual Salary Life Cover
· Minimum of 2 days for volunteering
· Employee benefits platform
· Health Care Cash Plan
· Access to trained mental Health First Aiders & 121 private counselling support
· Cycle2work scheme
· Gym Discount
· Enhanced Family Friendly Leave Entitlements
PLUS MANY MORE!!!

To find out more information please look at our Careers page

About our Society

Darlington Building Society is an award-winning organisation, and our vision is to be a thriving, independent regional building society that creates a feeling of pride amongst its staff, members, and community.

At Darlington Building Society we pride ourselves on making a difference to our customers by encouraging saving, supporting home ownership, and sharing our knowledge and resources with our local communities. We have 9 branches from Stockton to Northallerton, via Bishop Auckland, Barnard Castle, Redcar, Middlesbrough, Guisborough and Yarm. Our head office is based in Darlington along with our Tubwell Row Branch.

Job Information

Location: Head Office, Darlington
Job Type: 12 Month Secondment, Full time
Salary: £24,231

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Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months

Salary: £24,231.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Gym membership
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay
• Store discount
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Ability to commute/relocate:

• Darlington: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location