1st Line Support Technician

We are looking for a 1st Line IT support technician to join our prestigious client on their Customer site in Gosport. This role attracts a salary of £24'000 pa and an impressive array of benefits including a non-sales related bonus.

To apply for this position the ideal candidate must hold or be prepared to achieve SC Clearance. This means that you will have been resident in the UK for more than 5 years, without having left the country for a period of 3 months or more in the last 3 years.

This is a fantastic opportunity for a motivated 1st Line Technician professional with an aptitude for problem-solving IT issues and excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed service SLAs.

Essential Skills

You have notable experience in the following:

· Providing L1 technical support covering: Incident, Problem and Change Management

· Working in a desktop support environment, with special focus on configuration and configuration management tools; especially Microsoft OS

You should have broad knowledge of IT and communications services and technologies.

Desirable

You have experience in:

· Working in a Defence-based (or similar) environment, as well as an understanding of the MOD’s ICS security policy

· Active Directory administration

· ITSM/ITIL Policies and Processes, ideally ITIL v4

· CompTIA A+ IT Qualification

· Certification in Microsoft Technology Associate IT Infrastructure and/or End-User Compute (Desktop)

Job Types: Full-time, Permanent

Salary: £24,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• Financial planning services
• Gym membership
• Life insurance
• On-site parking
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Gosport: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service (preferred)
• Technical support (required)

Work Location: One location

Reference ID: CercCiSult