Logistics & Supply Chain Manager

Role Title Logistics & Supply Chain Manager

Reports To Supply Chain & Purchasing Director

Company Summary Craster enables premium hospitality brands to deliver exceptional customer experience through intelligent design. The quality and integrity of our supply and manufacturing partnerships is key to our success.

It sources from suppliers globally & distributes to customers globally from its main warehouses in CZ and North America.

The business is growing strongly & has aggressive growth plans.

Values

We care

Be Curious

Do the right thing

Deliver Excellence

Open to challenge

Key Deliverables The role has two high level remits:

1) LOGISTICS MANAGEMENT:

To manage (hand-on) in-bound & outbound logistics across Crasters global network of suppliers & customers. This includes: the performance of two 3PL managed warehouses in Czech & US; the raising of all customs & export documentation; performance of freight providers for Road, Sea & Air.

2) SUPPLY CHAIN MANAGEMENT:

To manage (hand-on) the demand management (SIOP/S&OP, forecasting & inventory planning). To run the supplier purchase ordering & expediting.

Responsibilities & Direct Reports

1) LOGISTICS:

• Manage 3PLs for: warehousing (x2) & freight i.e. road, sea, air & couriers.
• Continually review warehouse and freight operations looking to optimise performance & minimise costs.
• Support the warehouse tender & annual renegotiations.
• Monitor operational KPIs & cost performance across logistics & supply chain.
• Provide inputs to the logistics & supply chain budget cycle.
• Document, maintain and improve SOPs/ways of working.
• Be the primary point of contact for logistics issues liaising with Sales, Customer Services, 3PLs, New Product Introduction, Purchase, and Suppliers
• Evolve & improve the pick & pack/QC/returns/repack/kitting processes.
• Reduce stock holding through consolidation and dealing with damages, overstocks, obsolete SKUs etc.
• Ensure stock accuracy & perform stock takes.
• Ensure that logistics & supply chain data is maintained within Crasters ERP (Acumatica).
• Providing input to packaging decisions & problems (in-bound & out-bound).
• Work daily with Customer Services to assist in promising to customers & problem resolution. Be an interface between Customer Services & 3PLs.

2) SUPPLY CHAIN:

• Manage the demand management process, including: S&OP/SIOP; demand forecasting, inventory planning.
• Support the implementation of a specialist demand management & inventory holding package.
• Ensure that purchase orders are placed in line with requirements.
• Oversee the expediting of all in-bound supply, covering: suppliers, freight & warehouses.
• Ensure that stock levels are maintained across all warehouses.
• To liaise with New Product Development during the new product launch process to ensure supply chain & logistics are in place at product launch.
• Support Sales & Marketing by managing logistics to ensure products are available for marketing events & shows globally & returned.
• Ensure that product certifications are in place.
• Manage logistics related projects embracing team members from across the business.

3) DIRECT REPORTS:

• A team of 3 full-time employees covering logistics & supply chain: 1x based in CZ at the 3PL warehouse; 2x based at head office in London.
• As the business grows it is likely the size of the team will increase.

4) PRIMARY INTERFACES:

• INTERNAL: Sales; Customer Services; New Product Development; Marketing; Business Intelligence; Purchasing.
• EXTERNAL: Suppliers; 3PL Warehouse Providers x2; Freight Providers.

Skills /Experience / Capabilities • 3+ years working experience managing & getting most out of 3PL providers.

• 3+ years of managing suppliers (sometimes under performing).
• Must have detailed, hands-on knowledge of international logistics and technical requirements including documentation.
• High level of computer proficiency: ERP (ideally Acumatica), Demand Forecasting & Inventory Planning software; Data manipulation using: Excel.
• Team Management & development Craster is a growing business & it is likely the Logistics & Supply Chain team will grow.

PERSONAL TRAITS:

• A passion for service.
• A high performer; results driven; resilient (this is a rewarding but challenging environment).
• Comfortable with ambiguity but is able to cut through it and make the difficult decisions
• A desire for continuous improvement.
• Confident in challenging internal & external stakeholders & the current ways of doing things.
• Ability and confidence to challenge.
• Comfortable with operating at senior levels e.g. participating & presenting at Board level.
• Proactive, hardworking, & keen to learn.
• Highly organised with excellent attention to detail.
• Honest, reliable, personable team player willing to pitch in.
• Able to work cross functionally.

Role KPIs

• Customer On Time in Full (OTIF)
• Supplier OTIF
• Warehouse and logistics costs to budget
• 3PL warehouse performance (to contract)
• Inbound & outbound freight performance to budget
• Inventory holding levels & stock turns.