2nd/3rd Line Support Engineer

The Role

As a 2nd & 3rd line support engineer, you will be providing escalated support to our customers and sales team. You will report directly to the Operations Manager and contribute to an efficient and effective technical support team ensuring the department is offering the best level of service.

A successful candidate will also have the potential to grow into a team leader position, recruiting alongside organic growth. You will drive efficiencies work closely with our DevOps Team.

You will assist our DevOps Team with QA testing and performance of our AWS server account.

Who are CloudVPlus Holdings Ltd?

We deliver bespoke VSAAS solutions to customers across the UK and Europe, securely storing their CCTV footage to the cloud. The majority of our customers are with us long term, meaning that our customer service is ongoing and we must maintain extremely high levels of customer satisfaction.

We have a diverse range of customers, from Housing Associations, Medical Facilities to SME's and residential, and our support team have to adapt their approach to the technical prowess of the customer needing support. A small company with big ambitions, you will be part of an exciting journey.

The right candidate will have:

- A passion for IT and a thirst for knowledge

- Excellent and demonstrable customer and interpersonal communication skills

- The ability to work under pressure during high-priority incidents

- Demonstrate a logical train of thought, with analytical thinking to support route cause analysis and problem-solving skills

- Substantial knowledge, acquired through hands-on experience, in a specialist technical support environment for hardware, software and relevant IT technologies

- Deep understanding of database technologies MySQL & PostgreSQL

- Backend management of operating systems using CMD/Terminal

- Strong understanding of network settings including TCP/IP, VLANs, routing, firewalls, port forwarding and NAT etc.

- Excellent hands-on experience in Linux (Ubuntu/centos) with Bash shell and scripting knowledge.

Desirable but not mandatory

- Experience with using and administering Amazon Web Services

- Understanding of CyberSecurity

- Cisco/Networking certifications

- M365 experience

//What you will be doing

- Provide 1st, 2nd and 3rd line support to our customers and sales team

- Internal IT infrastructure management

- IT projects

- Assisting with recruitment and developing a support team forward in terms of skills and efficiencies

//Compensation

- 25K-30K depending on experience

- New modern office with free beverages

- Casual dress code in the office

- Free onsite parking - central location near Port Solent

Job Type: Full-time

Salary: £27,911.00-£29,126.00 per year

Benefits:

• Free parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Portsmouth, Hampshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 15/05/2023