Customer Service Advisor

Do you enjoy helping people?

Are you a good listener?

Does patience sound like one of your qualities?

Do you have experience in customer service and looking to land your first office job?

In this case, this could be the chance to kick start or further your career in Customer Service and grow in a team that would support your development.

At EKM, with multi-millions of pounds per day going through the platform we quickly became the UK’s most popular ecommerce solution and powers 1 out of every 5 online shops in the UK. Also, with over 2000 reviews on Trustpilot, we are the world’s highest rated platform to create an online shop.

We are part of a bigger company, ClearCourse, which has offices all around the UK and globally. This means that you have plenty of opportunities to progress your career or relocate. Part of this team, you will learn a lot about Ecommerce and the Company's products and services and you could see yourself progressing into different roles or careers such as Ecommerce Expert, Developer, Designer, etc. or any other ClearCourse group opportunities. Depending on your passion, the sky is your limit.

Here is a list of benefits you will have access to: life assurance, private medical cover, income protection, company pension and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being.

As a Customer Service Advisor, a typical day would be to carry out day to day support for clients, including emails, LiveChat, phone calls etc. You would be dealing with inbound telephone cancellation requests from customers using various questioning techniques to establish the issue/ reason for cancellation. Also, you would advise customers on best practices within Ecommerce so their business can be as succcessful as possible. To earn extra cash, you can also utilize your sales skills to upsell other ClearCourse products and services at every appropriate opportunity. There is no limit or cap as to how much you can sell per month so if you enjoy speaking to customers and selling, this role could be your next move!

You'll need a positive mindset and proactive attitude to succeed in this role. Excellent interpersonal skills are also essential as you will be communicating with customers over the phone and in writing. It would be an advantage if you have worked in a call centre before or have knowledge of HTML and CSS but if you don't have that, don't worry we would train you!

This is a hybrid role working 37.5 hours per week and you'll have the opportunity to work 3 days per week from home and 2 days in our Preston office. You'll be required to work 1 in 5 weekends after 6 weeks in the job so flexibility is key.

I appreciate that your CV may not be up to date, so just send whatever you have and apply now to kick start or further your career with us.

Everyone will get a response.

Why ClearCourse?

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.

Our FAIR™ Corporate Values

Future-proof: We seek out innovation and we continually strive for progress

Approachability: We’re approachable and we communicate with respect and empathy

Integrity: We will only do what we believe to be the right thing

Responsibility: We are accountable for ourselves, our organisation and the world around us

At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.

Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.