Caseworker (Extra Help Unit) 2x

> Location: Glasgow office with options for blended working

> Hours per week: 35 hours per week

> Type of contract: Fixed -term contract for 12 months

> Appointable salary range: £26,098 per annum

> Closing date: 22 January 2023, 5pm

> Interviews: TBC

PLEASE APPLY FOR THIS ROLE DIRECTLY FROM OUR WEBSITE:

Please make sure you download a Written Statement and Personal Details Form from our website and send all the documents together with your CV directly to the recruitment inbox.

For further details and information on how to apply, please follow the link to our website at:

https://www.cas.org.uk/vacancies/caseworker-extra-help-unit-2x-citizens-advice-scotland-0

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau organisations across Scotland, all operating as independent charities in their own right, and generally focusing on providing support directly to clients. Each of these organisations is a member of Citizens Advice Scotland. Also providing significant added value are the national elements of the service run out of Citizens Advice Scotland, such as the Extra Help Unit. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it.

As a Caseworker within the Extra Help Unit, you will carry out an important role by investigating and resolving energy complaints on behalf of vulnerable consumers. You will ensure that the consumer’s personal circumstances and any detriment caused by supplier failures are fully considered when negotiating an outcome. You will deal with a range of callers who are often upset, angry or stressed about their situation. Callers may also be experiencing financial difficulties, or have mental or physical health conditions. You will be expected to support consumers in a respectful, inclusive and non-judgemental manner.

The Caseworker role is both challenging and rewarding, with the majority of complaints and circumstances being complex in nature. You will get to work within a great team, and within a constantly changing energy market with the opportunity to make a difference to people’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a* 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role*.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: From £26,098.00 per year

Benefits:

• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Work Location: Hybrid remote in Glasgow

Application deadline: 27/03/2023