County Telephone Assessor

County Telephone Assessor - 2 posts available

Salary: Scale 5 - 6 starting salary £23,500 pro rata

Base location: Hybrid - England or Wales home working with the ability to attend one of our local branch offices if required

Employment type: Permanent

Purpose of Role:

Do you have an excellent telephone manner, keen active listening skills and enjoy research and helping people? If so, we have two part time, hybrid remote, permanent positions (2 x 20 hours over 3 days) available in our friendly team of paid staff and volunteers.

Using our call management system you will be the first point of contact for our clients seeking advice. You will explore their issues, give out assisted information, signpost to external organisations, refer internally and organise appointments for those who need them.

This job is primarily home based, but there is an option to work from one of our County branches if you wish and there will be an occasional requirement to attend team meetings and training in a County office - prior notice will be given.

For full details please refer to the job description.

Qualifications/Skills Required

Remote communication skills are really important for this role, with research and IT skills coming a close second. You will need to be friendly and approachable, comfortable to set clear boundaries with clients and confident in managing conversations to get the information that you need quickly.

For full details please refer to the person specification.

Link to all employee benefits: https://citizensadviceleicestershire.org/benefits-for-employees/

Closing date for applications: midnight on 2nd July 2023

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Planned date(s) for interviews: Thursday July 13th

To apply please read the full job description and application guidance notices. Please use the form below:

County Telephone Assessor Application Form
https://forms.gle/5xR9hzaiUhD6DALt5

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.

A successful candidate needs to reside in England or Wales. This post is subject to a basic DBS check.

Citizens Advice LeicesterShire is an equal opportunities employerCounty Adviser

Salary: Scale 7 - 11 starting salary £24,294 with 6% employer pension contribution

Hours: 37 hours per week

Base location: Main base TBC with travel across Leicestershire to branches and community venues with occasional home working

Employment type: Permanent

Purpose of Role:

We are looking for a confident and outgoing problem-solver who is happy to follow a process and enjoys research and helping people. If this sounds like you, we would like you to join us to play a key role in delivering a high quality advice service to the people of Leicestershire.

Working alongside a team of paid staff and volunteers you will deliver advice appointments and community advice sessions at branch and community locations across the County, with regular opportunities to deliver remote advice from home if you wish.

For full details please refer to the job description.

Qualifications/Skills Required

Communication skills are really important for this role, with research and IT skills coming a close second. You will need to be friendly and approachable, and comfortable to set clear boundaries with clients.

For full details please refer to the person specification.

Link to all employee benefits: https://citizensadviceleicestershire.org/benefits-for-employees/

Closing date for applications: midnight on 2nd July 2023

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Planned date(s) for interviews: Wednesday July 12th 2023

To apply please read the full job description and application guidance notices. Please use the form below:

County Adviser Application Form
https://forms.gle/CdafVCXxhU3rUR859

Please note that we do not accept CVs, and no applications will be accepted after the deadline date.

A successful candidate needs to reside in England or Wales. This post is subject to a basic DBS check.

Citizens Advice LeicesterShire is an equal opportunities employer

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: Up to £23,500.00 per year

Work Location: Hybrid remote in Leicester