Telephone and Digital Assessor

We are excited to announce that we are currently seeking to recruit a Telephone and Digital Services Assessor to join our thriving charity within County Durham.

This is an excellent opportunity to join one of the UK’s leading charities. We pride ourselves on being non-judgemental and impartial. You will be part of our amazing team, who are committed to providing support to clients within our community, and across England and Wales. If you have a background in advice work, then this role will give you the job satisfaction and the reward you are looking for.

Duration: Permanent

Salary: £21,028 FTE pro rata

Location: Home based (with travel for training as required)

Contracted Hours: 18.5hpw – AM

No. of Positions: 1

Closing date for applications: 08/05/2023

Proposed date for interview: w/c 15/05/2023

If you:

Have excellent telephone and communication skills.

Have an ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.

Can manage your time effectively with a keen eye for detail and aim to achieve relevant targets

Can complete tasks to the highest quality

Can monitor and maintain your own standards ensuring work is accurate.

Then we want to hear from you!

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things. You will definitely get the best feeling at the end of a day after you have helped many people in need. We’d like you to have the best career opportunities working for us supporting you every step of the way.

Please note we do not accept CV’s, to download an application pack visit: https://www.citizensadvicecd.org.uk/jobs/

To request an application pack please contact: recruitment@citizensadvicecd.org.uk

What we offer, there’s lots:

· From 1st April 23 CACD have committed to become a real living wage employer.

· Our employment package includes a pension scheme which if contributed to provides added peace of mind in form of a death in service plan.

· 25 days holiday plus bank holidays from your first day of employment with an increase to 30 days after 5 years of employment.

· We invest in our staff with excellent training and development opportunities as well as investing in staff welfare and mental health.

· As a member of the team you’ll have access to Mental Health Champions, Mental Health Strategy, wellness action plans, employee assistance program and peer to peer support across the Citizens Advice network.

· Our policies written to support our team include Dignity at work, Equality and Diversity, a range of Paternity Leave policies, Parental Leave, Working Carers and Menopause.

At Citizens Advice County Durham we collect diversity monitoring information to better improve our services and support our research in a way that you can’t be identified. By providing these details we can monitor the diversity of applicants. Please click here to complete our diversity monitoring form.When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click here to read our full privacy policyand to better understand why we ask for certain information, how we use it and how we store it.

Job Type: Part-time
Part-time hours: 18.5 per week

Salary: £21,028.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Life insurance
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Work Location: Remote

Application deadline: 08/05/2023
Reference ID: https://www.citizensadvicecd.org.uk/jobs/