Administration Assistant

Work pattern: 37 hours Monday to Friday

Basis: Full Time

Type: Permanent

We are brave, we are ambitious, we are honest, and we are Citizen!

This is a great opportunity for you to join one of the UK’s most trusted social housing providers.

You will be joining us at an exciting time as we have just been awarded grant funding to retrofit over 2,200 properties over the next two years.

As Administration Assistant you will be providing clerical support to the Strategic Asset Management Team, whose main function is to deliver decarbonisation projects, manage stock condition data and shape future planned investment in our housing stock.

If this sounds like you, you’ll feel right at home at Citizen. As well as a generous benefits package, we enable all Citizens to achieve the best possible balance between work and personal life and provide opportunities for everyone to reach their full potential.

In housing you can make a real difference, the role of Administration Assistant will involve:

• Taking and preparation of minutes
• Preparing letters and other correspondence
• Setting up and maintaining office systems in support of the effective management of the Directorate and accurate and appropriate record keeping
• Supporting the monitoring of work plans and action plans to include the updating of progress and chasing of targets
• Ensuring that all documentation, certification, and records are maintained accurately and appropriately
• Dealing with enquiries (telephone and personal) including liaison between Stock Condition Surveyors, residents, Citizen contact centre, Housing Officers, Contractors, Consultants, and Resident Liaison Officers to ensure access is gained to carry out stock condition and other surveys.
• Arranging or generating purchase orders as required.

As Administration Assistant we need you to have:

• Experience of working in a team and delivering to targets
• Experience of using administration and IT systems and equipment
• Experience of performance monitoring and management systems
• Experience of office procedures and practices
• Proficiency in using Microsoft Office applications
• A confident assertive and friendly telephone manner
• Ability to work on own initiative
• Adaptability to change
• Ability to communicate both written and verbally

Our people are everything and we offer:

• Opportunities for salary progression, which is directly linked to performance reviews
• ‘Live work better’ scheme which actively encourages work-life balance

• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension – Citizen match up to 10%
• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Organisational Sick Pay (benefit increases with length of service)
• Recognition through our Employee Excellence Awards
• Representation opportunities on our Staff Consultative Forum
• Access to Citizen’s Wellbeing platform
• Employee Excellence Awards (winners receive extra days annual leave that year)
• Occupational Health
• We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: Tuesday 13th June 2023

Interview date: Thursday 22th June 2023

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.