Duty Manager

Duty Manager - Stratford East

Stratford East is a community-minded 4 screen cinema with a spacious Bar Café. This cinema has a varied film programme (including independent, foreign language and Screen Arts as well as blockbusters), fun high profile events and a friendly team who focus on creating the best experience for our patrons everyday.

We are looking for an experienced, dynamic and enthusiastic Duty Manager who can bring a passion for excellent customer service to this exciting venue. Please note there is a requirement to work 40 hours per week over any of the seven days with regular work at evenings and weekends.

In return we offer an incredible package of staff perks with something for everyone.

• Competitive pay

• Double Pay On Bank Holidays

• Sales Bonuses

• Late Night Working Allowance

• Unlimited Free Cinema Tickets

• Free Guest Tickets

• Free Cineworld Tickets

• Free Hot and Draught Soft Drinks

• Food & Drinks Discounts

• Eye Care Vouchers

• Paid Breaks

• Increased Pension Contributions

• Cycle To Work Scheme

• Career Development Opportunities

* Company Sick Pay*

• Employee Assistance Plan

• after 1 years’ service.

Job Description

Job Title:

Duty Manager

Direct Report To:

General Manager

Responsible For:

Supervisors and Customer Service Assistants

Job purpose

To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching and motivating the team to consistently deliver an exceptional customer experience. Provide an engaging work environment, championing succession and development opportunities for all. Be the Duty Manager for the cinema on a regular basis. Focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs.

Main duties

As per Supervisor job description plus:

• Deputise for the General Manager (in the absence of a Deputy General Manager)
• Ensure effective delivery of all business KPIs and business objectives
• Ensure that the business is running efficiently, effectively and in line with company expectations, policies and procedures
• Ensure any assigned area of responsibility is delivered in line with business requirements

People – You will:

• Engage teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance
• Implement, deliver and achieve your business and performance excellence objectives
• Encourage a positive work environment where all employees feel supported

Customer – You will:

• Maintain a management presence at key business times to improve the Customer journey and support your team to deliver a positive customer experience
• Maintain, build and promote awareness of film product, promotions etc.

Operational Excellence – You will:

• Ensure the highest standard of on screen presentation, programming, scheduling, housekeeping, maintenance and operational standards are upheld at all times.
• Ensure staff scheduling and deployment is managed accordingly to meet the demands of the business.
• Ensure the wellbeing of all employees, customers and visitors is in line with Health & Safety policy, company procedures and operational guidelines.
• Ensure all relevant licensing, legislative and business compliance is adhered to.
• Maintain operational standards to Company expectation.

Finance – You will:

• Awareness of the cinemas controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets and budgets
• Manage risk by minimising fraud, cash and stock loss within the business and maintain banking controls
• Maximise all revenue opportunities including retail and Membership sales through effective management and promotional initiatives and incentives

Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you.

PERSON SPECIFICATION - ATTRIBUTES AND EXPERIENCE

Essential:

• Confident in communication with customers and colleagues
• Ability to integrate with the team and demonstrate effective leadership
• Adaptable and flexible to changing circumstances
• Good organisational skills, effective time management and ability to prioritise tasks
• Resourceful and able to work under pressure
• Customer facing experience, in particular in a retail, leisure or hospitality environment
• Takes initiative and is pro-active when working autonomously
• Numeracy and Literacy skills
• IT literate (Microsoft Office suit, industry bespoke software)
• Available to work at key business times i.e. evenings and weekends
• Is flexible on location (able to travel a reasonable distance where applicable)
• Supervisory or line management experience

Desirable

• Local marketing experience
• Knowledge of or a willingness to learn about Audio Visual presentation
• An interest in and knowledge of film and Picturehouse’s programming strands

Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.