Contact Centre Advisor
This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.
Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Contact Centre Advisor
Closing date: 12/03/2023
Reference: REQ104433
37 hours / Permanent
22,369 - 23,620 *
Canolfan Rheidol, Aberystwyth
About the role
If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you.
We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team. As a Contact Centre Advisor you will:
- deal with all telephone enquiries within a high volume contact centre
- provide a high quality information and advice service to customers in accordance with Council policy and strategy relating to customer care
- be polite, approachable and have great problem solving skills
In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches. Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found here.
Furthermore, to ensure work/life balance the successful candidate will also have access to the discretionary benefit of hybrid working with the option to work from home or in an office location (subject to certain conditions being met).
We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order that you can progress your career with us.
For further information please contact Anna Gawthorpe on anna.gawthorpe@ceredigion.gov.uk
Job Description and Person Specification
Note: We reserve the right to extend the application closing date.
What we offer
Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
Where you'll work
Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:
- Civil Registration: Birth, deaths and marriages.
- Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
- ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
- Library Services
Read more
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Contact Centre Advisor • Ceredigion County Council
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