Forensic Case Administrator (Reporting Admin)

Cellmark is one of the UK’s largest providers of DNA and forensic testing services to the police, and a leading supplier of paternity and drug testing services to government agencies, the legal community and the general public. With more than 500 employees we have an excellent reputation for quality, reliability and speed of delivery built over 30 years of innovation and service excellence.

We are currently looking for a Forensic Case Administrator (Reporting Admin) to join our team on a full-time, permanent basis. You will provide general administrative support to the scientific staff in the Forensic Reporting team and liaise with our wide range of customers.

Full in person training will be provided, with expectations clearly set and regularly reviewed. There are also progression opportunities within the Admin team.

Responsibilities will include:

• Answering internal and external telephone calls using in-house systems to resolve enquiries.
• Print DNA results (EPG’s) for the Reporting Scientists from PDF’s and using interpretation software.
• Email results letters, statements and delivery notes to customers as well as dispatching physical copies to customers where required.
• Scanning and photocopying of case files.
• Monitor and manage mailboxes, action both internal and external requests.

Please note the position is a non-scientific based Administrative role with career progression opportunities through the Administrative teams. This role may also consist of frequent exposure to crime scene photos of a sensitive/disturbing nature.

The full-time hours for this position are 37.5 hours a week; Monday – Friday 08:30 – 17:00 (1 hour lunch). Some Saturday working on a rotating shift (07:30 - 15:30 with a 30 minute lunch).

Whilst job experience isn’t necessary you will need to have a high level of accuracy, excellent attention to detail and be capable of working well under pressure. You must be flexible and able to work on own initiative with a proactive approach to problem-solving. At times the role is fast paced and once trained you will assist in prioritising and working as a team to complete tasks. You will also be required to have meticulous attention to detail and the ability to communicate clearly and concisely in both written and verbal forms.

In addition to a competitive salary, you will receive the following benefits:

33 days holiday including bank holidays.

Pension Scheme (7.5% ER contribution and minimum of 2.5% EE contribution).

Private Healthcare with Aviva.

Perkbox (provides access to a wide range of high street discounts).

Life Assurance (Death in Service 4x base salary).

Employee Assistance Programme

Eyecare voucher

At Cellmark, we are highly motivated professional individuals with a desire to make a positive difference to the world around us. So, if this sounds like the right place for you, apply today!.

Due to nature of the work we undertake, all applicants must have lived in the UK continuously for the past three years and will be required to obtain security clearance which we will arrange.

We reserve the right to close the position once sufficient applications have been received.