Senior Account Director

Senior Account Director - up to £80,000 + bonus

London / UK Hybrid

We are Catalyx!

Catalyx is a fast growing, multi award winning and highly innovative insight and consumer research consultancy on a mission to disrupt the industry.

Based in London, Leeds, Chicago, Geneva & Sofia. We’ve been recognised in the Greenbook GRIT report as one of the most innovative Market Research Strategic Consultancies in the world for 2 years running. And in the Financial Times as one of the fastest growing companies for the last 4 years.

Our unique multi-method approach to capturing consumers’ behaviour, emotion, opinion and desire at scale allows us to rapidly transform consumer action, response and creativity into recommendations that help our clients build better brands. We work with some of the world's most respected companies – including Procter and Gamble, Unilever, SC Johnson, PepsiCo, Nestle, Newell Brands, Logitech, Salesforce, Novartis, GSK and many more.

The Role – Senior Account Director

Your role is to help us achieve those growth plans, and share in the success as you do.

We don’t need you to hunt out new clients. We have a business development team for that. We are looking for those with the skills, expertise and laser-focused client plans to carefully cultivate existing relationships. Making them bigger, deeper and more sticky.

What you’ll do:

• Grow our business, building trust and strengthening relationships from our book of existing clients
• Create and execute the strategic growth plan for your clients
• Develop strong partnerships with your clients by demonstrating a detailed understanding of their business, brand, industry, and how our services should be applied to bring their commercial ambitions to life
• Inspire the Catalyx team to create compelling strategic stories that lead to actionable recommendations that build brands
• Ensure client retention and revenue rates are measurable with personal and company KPI’s
• Plan for and lead client pitches (existing business and supporting the new business team on prospective/new clients)
• Support the Commercial Director in executing the strategic growth plan across our portfolio of clients. You’ll help to develop and capitalise on existing client business
• Champion professionalism and rigour across the business, ensuring that your team delivers consistently and with excellence. Ensure high levels of client satisfaction and resolve service issues promptly.
• Actively promote our values, and contribute to the growth and health of the team and the business.
• Attend industry and key events; represent Catalyx, ensuring efficient awareness raising and supporting lead generation

What we require:

The ideal candidate has demonstrable client management experience (at least 5 years) with large consumer facing companies. You will have grown the relationship with these clients and will also meet most or all of the following requirements:

• A proven track record of managing and growing key accounts, particularly in consumer facing brands (FMCG, Durables, Apparel, etc.)
• A proven track record of surpassing revenue targets
• A true passion and ability for account management / client servicing
• Experience working in a small company with big ambitions and able to use your initiative to support and enable rapid growth
• Drive and tenacity to directly outreach to new contacts within key clients to enhance business growth
• A strong understanding of the world of consumer insight, market research and marketing strategy, having sold to Market Research and Insight professionals and clearly understand what makes them tick and their frustrations
• A background in Insight Discovery, Innovation Development and Communication Optimisation would be helpful – Catalyx is about identifying strategic recommendations that builds businesses, not just about delivering data
• Excellent team player, who works collaboratively to support the overall success of the business

What we’re offering you?

• Flexible Hybrid Working - to maximise your productivity and happiness around your life commitments
• 25 days annual leave - we all need to re-charge our batteries
• 4 “Non Sick” Wellness days - 1 per quarter- your wellbeing matters
• Your birthday off - Go and celebrate! It’s your birthday after all
• Company Pension - your future is important to us
• Company Bonus Scheme – we appreciate your hard work
• Private Healthcare – your health comes first
• Cycle to Work Scheme
• Health and financial wellbeing discounts – to help with every day life
• Extensive L&D program - everyone should develop new skills and be given the tools and knowledge to succeed
• Wellbeing Weekly - weekly tips and advice on self-care and wellbeing
• Wow Awards – a culture that focuses on the positives and peers that shout out about how awesome you are!
• Company Socials - we like to have fun!

Catalyx are an equal opportunities employer and we welcome applications from anyone irrespective of Disability, Education, Ethnicity, Gender, Gender identity, National Origin, Religion or Sexual Orientation.