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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Customer Success Manager (Flourish)

🏢 Canva 📍 London, England 💼 Company - Private

Currency:

£92,860 - £98,060

£7,738 - £8,172 / mo

Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

London, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

Position Overview & Specifications

Join the team redefining how the world experiences design.

Hiya, g'day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, Australia but we have a swanky new office in London that has all the bells and whistles. Even though you'll find us in Shoreditch, you have choice in where and how you work. That means if you want to do your thing in the office (if you're nearby) or at home or a bit of both, it's up to you.

When you join our team in the UK, you'll also be joining forces with Flourish, who were acquired by us in 2022. Flourish enables everyone to change the way they tell stories with data by creating rich, animated data visualizations and other interactive content that can be embedded anywhere - including in Canva!

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

Do you love data visualization, interactive content and modern web technologies? Are you a team player who likes solving difficult problems together? Do you want to join one of the UK’s most exciting tech start-ups and play a key role in developing an ambitious product with a global impact?

Flourish is the world’s leading data storytelling platform. It enables anyone to create beautiful graphics and interactive stories without coding. Since its launch in 2018, more than 1 million registered users have produced around 15 million graphics, which have racked up more than 30 billion views. Our customers range from leading newsrooms and corporations to NGOs, universities and government departments all over the world.

Our customers include leading newsrooms (such as BBC and FT), major corporates (such as Goldman Sachs and Moody’s), NGOs (Amnesty, Rockefeller) plus universities all over the world.

Following our acquisition , Flourish is a proud member of the Canva family.

We're looking for a Customer Success Manager to join the Flourish team, you will be responsible for providing excellent customer service and growing our accounts. The Customer Success Manager is the key contact point between the customer and the company and your role is to ensure customer satisfaction.

You will be working with upsell and cross sell targets, with the objective to grow revenue from your customer portfolio every quarter.

Among your many attributes, you are full of energy, persuasive, gregarious, have great communication skills, are persistent and most importantly eager to exceed your quota.

What you'll be doing:

Effectively manage customer relationships through proactive communication and customer service
Monitor customer success metrics, such as customer retention, customer satisfaction, and customer health
Develop and maintain customer success strategies to ensure customer satisfaction and customer loyalty
Monitor customer data and customer feedback to identify areas of improvement and suggest solutions that will grow the customer commercially
Respond to customer inquiries and issues in a timely and professional manner
Collaborate with other internal teams, such as marketing and sales, to ensure customer satisfaction
Identify opportunities to increase customer satisfaction and loyalty
Develop and maintain customer success reports and presentations
Utilize customer feedback to improve customer success processes

What we're looking for:

4+ years of customer success or account management experience
Excellent communication and interpersonal skills
Fluent in English (written and verbal)
Proficient in web content, data or data journalism
Strong analytical and problem-solving skills
The right candidate will be a dynamic and customer-oriented
Ability to multitask and prioritise tasks
Knowledge of customer success software and CRM systems
Ability to work independently and collaboratively

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

Equity packages - we want our success to be yours too

Inclusive parental leave policy that supports all parents & carers

An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually.

Customer Success Manager (Flourish)

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Candidate Selection & Onboarding Process

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

International Career Advisory • Verified Partner Network

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Hiring Organization

Canva

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Location: London, England

Eligibility: Verified Employer Direct Placement

Schedule: Company - Private

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Customer Success Manager (Flourish)

Transatlantic Cost of Living & Purchasing Power Benchmark

Position Overview & Specifications

What you'll be doing:

What we're looking for:

Candidate Selection & Onboarding Process

Application & Resume Screening

Technical & Competency Interviews

Formal Offer & Benefits Negotiation

Onboarding & Corporate Integration

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