Senior Operations Manager (3443)

Salary: £40,000 - £53,500

Location: Cambridge/Hybrid – minimum two days per week in the office in Cambridge, UK.

Contract: Permanent/Full Time

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We are seeking to appoint an enthusiastic and dynamic, quality driven person to join the IELTS Operations team as a Senior Operations Manager. This person will be full of initiative and thrive in an exciting changing environment, be motivated by process improvement and gaining insight through data and will work as a key player in supporting a high performing team.

About the role

This role is crucial to the success of IELTS and will own the results management and processing function. Ensuring we do everything we can to release accurate results on time. You will use reporting and data to improve our processes and monitor performance of our systems and processes. As a senior team member, you will feed into strategic decision making and take a leading role in solving issues.

Key responsibilities include, but not limited to:

• You will take full responsibility of the results management of the IELTS test
• Represent Cambridge in cross partner working groups and negotiate on new processes
• You will be a key player in proactively taking on new systems and processes and establishing them in your teams work
• You will use data and reporting to monitor system and process performance diligently and proactively

About you

You will be enthusiastic about system and process change in order to benefit our customers. The successful applicant will be proactive, data and quality driven with a good eye for detail. Someone who has managed complex processes and is not afraid of feeding into the development of new systems and processes which will help to grow our place in the market. You will understand risk management and can identify areas of improvement to mitigate risks.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Group personal pension scheme
• Discretionary annual bonus
• Life assurance up to 4 x annual salary
• Private medical and Permanent Health Insurance
• Green travel schemes
• 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Ready to pursue potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being Sunday 11th June 2023 and interviews are scheduled to take place on the week commencing Monday 19th June 2023.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

#LI-SP1