Operations Assistant Manager (3150)

Salary: £35,500 - £41,700

Location: Cambridge with hybrid working (expectation of 2 days per week in the office)

Contract: Permanent/Full Time

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Do you have an extensive and proven track record of accomplishment in an operational management position demonstrating responsibility, accountability, innovation, successful team leadership and development, and customer interfacing at a senior level?

If you have answered yes to the above question, we would love to hear from you as we are looking for an experienced individual to join our team and be responsible for a wide range of activities to help deliver world leading education.

About the role

You will be responsible for the day-to-day management of operational tasks to ensure accurate delivery of results; you will use your insight and drive to develop your team members' professional capabilities and promote a collaborative team culture.

Additionally, you will review operational schedules and quality standards, promoting continuous improvement - contributing towards the achievement of the company's strategic and operational objectives.

You will manage the growth and success of your team, promoting a self-reflecting culture, whist deputising for the AS & Marking Manager where required. We would also expect you to make operational decisions using your initiative and escalate appropriately when needed. Some of the key responsibilities include:

• Building relationships for an effective collaboration with internal stakeholders such as Operations within Cambridge International and the wider Cambridge University Press and Assessment Group.

• Ensuring that communication between departments is ongoing and utilised to maintain an environment of continuous improvement.
• Providing a leadership support function to teams and motivating staff to achieve divisional goals.
• Provide input and advice on the design of key product, system and procedural developments ensuring that all changes are fully tested prior to production implementation.
• In collaboration with the AS & Marking Manager, design a suite of ad hoc reports for the Senior Management Team.
• Implementation of any new policies and procedures relating to processes.
• Identifying any skills gaps in the organisation and undertaking recruitment programme to support this. This includes the training of staff and managers to ensure that everyone is performing adequately in their role.

About you

With a diverse operational background, you will have a proven track record in a management position demonstrating successful team leadership. You'll have excellent communication skills as managing a team and the expectations of other stakeholders is more than just meeting deadlines, it's about building long lasting relationships.

You will have experience of working in a challenging and busy environment with the ability to analyse and understand complex processes, with a constant focus on improvement and innovation. To be successful in this role, you will be able to work to tight deadlines and can effectively prioritise workload.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Group personal pension scheme
• Discretionary annual bonus
• Life assurance up to 4 x annual salary
• Private medical and Permanent Health Insurance
• Green travel schemes
• 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Ready to pursue potential? Apply now.

We review applications on an ongoing basis. With a closing date for applications being Thursday 30th March 2023, however, this is a rolling campaign, and therefore we will conduct interviews as and when candidates apply. We reserve the right to close this vacancy once we have received sufficient applications for the role. Therefore, if you are interested in this exciting opportunity, we encourage you to submit your application as early as possible.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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