Course Operations Assistant (3465)

Salary: £23,000 - £29,000

Location: Cambridge, Hybrid

Contract: Permanent

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

The Cambridge Online Education team are seeking a Course Operations Assistant to join our dynamic, welcoming, and creative team of online learning professionals. This is a customer focused role, in a team where we pride ourselves on our reputation for providing excellent customer service to our learners.

About the role

In this key role, you will be responsible for carrying out vital administrative tasks relating to the delivery of our expanding portfolio of online courses, and providing high quality, efficient and effective services to course teams and learners.

You will support the participant enrolment processes, ensuring all users are added to courses efficiently prior to the start date of the course.

High quality communications to both learners and colleagues are important to our team, and you will provide this by replying to queries sent to the Course Operations mailbox.

You will keep track of the dissemination of tutor contracts prior to each course run, helping to chase recipients to ensure they are signed according to schedule.

You will help maintain the central course data worksheet with accurate information on all courses, and input data into key systems to ensure course products are created on schedule.

Our team are passionate about development and progression, and we support all our team members in their learning. We are a highly collaborative team, where everyone's input is valuable and new ideas are listened to.

About you

You will possess excellent relationship management and communication skills (both verbal and written) with the ability to express complex and technical ideas in plain English to a variety of audiences.

You are proactive and highly organised, with strong time management and planning skills and a meticulous attention to detail.

You are fully competent user of Microsoft Office and associated applications and will be confident in meeting tight deadlines.

This is a varied role, therefore you will be comfortable with managing multiple tasks at any one time and able to remain calm under pressure.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Group personal pension scheme
• Discretionary annual bonus
• Life assurance up to 4 x annual salary
• Private medical and Permanent Health Insurance
• Green travel schemes
• 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 11th June 2023 and interviews are scheduled to take place week commencing 19th June 2023.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.”

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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