Call Centre Agent

If you are a people person who loves interacting with customers over the phone and want to be part of a motivated, fun-loving team that prides itself on providing the best customer service, then look no further.

We are currently looking to recruit an additional team member for our Bookings Team, based at our FordStore Head Office in Norwich.

As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns. If you are the right candidate for the role, we will do our best to accommodate your needs.

The key elements of the role are:

• Handling all inbound booking calls from our customers
• Making outbound calls, advising customers of servicing, MOT and other work due on their vehicles
• Actioning website, live chat, email and manufacturer leads enquiries
• Updating our Customer Relationship Management (CRM) system, Keyloop

Skills required:

• Excellent customer service – our customers come first in all that we do!
• Excellent phone manner and communication skills – we want our customers to hear you smiling at the other end of the phone!
• Administration experience – we use Keyloop (CRM system) and all the usual Microsoft products.
• Motivated, enthusiastic and fun-loving - to fit in well with the rest of the team!
• Call centre experience – great but not essential as we are more than happy to provide full training for the right person.

In return, you will enjoy a highly rewarding and satisfying role within our business, have development opportunities, be part of a great team, plus be in a bonus scheme which has great earning potential.

Ready to join the team?

To apply for this exciting position, please complete an application form or for more information contact our Human Resources department on 01603 254064

The Company

Busseys have proudly been a Main Ford Dealer since 1923, over the years we have developed and expanded by acquiring 7 sites across Norfolk. In 2010 we obtained our first Peugeot franchise with a second following in 2016. It is safe to say that we have seen a lot of change! However, one thing has always stayed the same, our hard work and commitment to our customers!

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount

Supplemental pay types:

• Bonus scheme

Work Location: In person