Learning and Customer Services Support Manager

Learning and Customer Services Support Manager
Full time, 37 hours per week
£32,624 per annum
Burton on Trent, Town Centre Campus

Who are we looking for?

The opportunity has arisen to recruit a new Learning and Customer Service Support Manager. The role will be within the Learner Services Team reporting into the Head of Learner Services and Customer Experience. The role will be responsible for the management of Learner Services Admissions, Finance, Customer Experience and Learning Resource Centre.

The Learner and Customer Service Support Manager will be expected to be able to lead, motivate and inspire experienced learner services staff to ensure the learner journey from application, transition, active learning and progression is exceptional. The role will lead on creative new initiatives to continually improve Learner Services alongside the Progress and Well-being Support Manager and SEND and Inclusion Support Manager and undertake duties as a safeguarding officer. The role requires the successful candidate to be innovative, be able to think strategically alongside overseeing the implementation of day-to-day operational matters, paying attention to detail but never losing sight of the bigger picture.

Applicants should be qualified to, or willing to work towards, Level 2 English and Maths. Evidence of qualifications is required.

For more information please contact human.resources@bsdc.ac.uk

Why come and work for us?

Burton and South Derbyshire College value our employees and have a number of additional benefits to offer the successful applicant:

• Generous pension schemes for academic and support staff
• Generous holiday plans
• Free Employee Assistance Programme
• Flexible working policies
• Competitive maternity, paternity and adoption leave
• Excellent staff training programme, including two staff development days per year
• On-site nursery with Good Ofsted rating
• Cycle to Work Scheme
• Free annual eye tests
• Access to our onsite gym
• Staff discounts at our fine dining restaurant, The Mulberry, our Mulberry Bistro and Innovations Hair and Beauty salon

Burton and South Derbyshire College are committed to creating a diverse and inclusive culture and you should share those values. We would welcome applications from all candidates, including under-represented groups in respect of age, disability, sex, gender or gender identity, ethnicity, race, religion or belief, sexual orientation or transgender status which would reflect our diverse community.

The College is registered with the Disclosure and Barring Service and the successful applicants for this post will be required to apply for the Disclosure at the enhanced level. In addition, internet searches will be undertaken in accordance with the KCSIE guidance. The College is committed to safeguarding and promoting the welfare of young people/vulnerable adults and expect all staff and volunteers to share this commitment.

We are committed to a sustainability agenda and are working hard towards achieving a net zero environmental impact. We aim to embed this in our culture with our staff, learners, visitors and suppliers all expected to show dedication towards reducing our carbon footprint.

The closing date for receipt of applications is 12 noon, Monday 5th June 2023. Please see our “Work For Us” page on the College website for more information on how to complete the application. Please note late applications are not acceptable.