Bank Customer Services Advisor

If you have a passion for care and support work, enjoy helping others, getting to know people and enabling them to manage their homes and improve their lives - you belong at Bromford.

Almost every choice you make here has the power to change someone’s life for the better. This role offers you a big opportunity to make a real difference. Griffin Place operates in conjunction with Buckinghamshire Council, providing a 24/7 housing service, which helps homeless individuals and families achieve a better quality of life. Its a fast-paced and ever-changing environment, so previous experience in a similar role is desirable.

This bank role would be ideally suited to you if you have spare time in your week to cover shifts, sometimes at short notice. Your purpose is to provide ad-hoc housing-related support to vulnerable people who live on our schemes. You will work with our Customer Coaches to provide a detailed handover from your shifts, help maintain the security of our buildings as well as develop positive relationships with our customers.

This role is available as a zero hour contract based at our Griffin Place scheme based in Aylesbury (HP19 8FE). It will involve regular shift work to cover evening, weekend and night shifts and is subject to an enhanced DBS check.

We want you to be somebody who:

• Has experience of working in social housing and/or support-related services
• previous customer service experience is essential
• Is well organised, comfortable in making their own decisions and a problem solver
• Will meet the needs of customers and the wider community, whilst ensuring that service delivery is in line with Bromford’s policies and procedures
• Will show confidence when articulating services to customers, colleagues and partner agencies
• Is comfortable reporting and maintaining accurate and up-to-date customer information, including the handling of safeguarding concerns
• Has resilience. Things rarely stand still here, so you need to be someone who embraces change and can bounce back after dealing with challenging conversations

If you have previous experience as a support worker, young persons support worker, residential support worker, specialist support worker, care worker, a family or adult support worker, or something similar, we would be really happy to hear from you.

Closing date for applications is Thursday 15 June.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend that you complete your application as soon as possible.