Customer Service Volunteer (Stockton on Tees)

If you enjoy being in an office and like meeting people, this is the role for you. You’ll be providing people with wheelchairs and other equipment to help them get moving again after illness or injury. Ideally you will live within 10 miles of the office in Stockton on Tees. We would like you to volunteer: - on a regular, weekly basis. - shifts available afternoons on Mondays, Tuesdays and Thursdays from 12:30pm to 4pm. - For at least 6 months Diversity is something we celebrate, and we want you to be able to bring your authentic self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment. We will also have a conversation with you to discuss any restrictions that may still be in place in your region and identify any adjustments you may need. We’re sorry but at the moment we can’t always host 15 – 17 year olds, do get in touch and we can let you know what you can do near you. If you have any questions before applying, please contact us at **volunteerrecruitment@redcross.org.uk**
Why we want you: We need volunteers like you so that everyone who needs one can get a wheelchair. Each year we hire out or loan over 75,000 wheelchairs to help people to get around after an injury or illness. In this role you will be welcoming customers and helping them to get moving again.

• Tasks: Giving a warm welcome to customers visiting or phoning us.
  
  Helping people wanting to hire a wheelchair or other equipment.
  
  Using a computer-based stock control system.
  
  Showing people how to use equipment.
  
  Taking payments / donations

• Skills: Physically able to safely lift or move wheelchairs and other mobility equipment
  
  Some customer service experience is desirable.
  
  Enjoy meeting people and good people skills.
  
  Able to work independently and in a team.
  
  Good IT skills.
  
  Able to commit to a regular shift on a weekly basis.

• Benefits: Meet new people and be part of a dynamic and inclusive team.
  
  A great opportunity to use your existing skills or gain new ones.
  
  An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives.
  
  All training and induction for the role.
  
  Reasonable pre-agreed travel expenses for the role including for attending training.