Student Support Officer - London Waterloo
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Position Overview & Specifications
General information
Reference
004866Close Date
09/06/2023
Vacancy details
Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship
Job Profile
Customer Experience - Customer Experience
Title
Student Support Officer - London Waterloo
Contract Type
Permanent
Job Purpose
BPP is a global education provider delivering a full-range of qualifications for professionals at every stage of their career. This includes professional qualifications, university degrees, apprenticeships, work-based learning, and accredited short courses. Established for over 40 years, we deliver courses in law, accountancy, technology, management, nursing and more. Our education is delivered to be as real-world, relevant, and innovative as possible
BACKGROUND
You are the owner of the student's wish. You make things happen and put smiles on faces. You'll be helping our students get the answers and information they need to learn, develop, and progress.
From timetables, programme queries and course deadlines, to bookings and payments, you're an oracle of epic proportions. If you went on Mastermind, your specialist subject would be BPP.
You'll be providing friendly and professional support to BPP customers via a variety of methods including telephone, email and face to face. Your days will be fast-paced and full of variety. You'll have a collegiate team around you, all working together on one common goal: delighting customers with the information they need.
We are seeking individuals who thrive on working in a vibrant and dynamic performance managed customer service environment.
BENEFITS AND REWARDS
28 Days Annual Leave (+5 days after 5 years' service)
BPP Rewards & Offers
Access to a wide range of courses via our study scheme once completed probation
Private Medical and Dental insurance
See more information on all benefits here: https://www.bpp.com/about-bpp/careers/benefits
Key Responsibilities:
Please see the JD attached
Department
Customer Experience - Customer Experience
Vacancy location
Location
UK, Home & Office Based, Home and Office Based
Candidate criteria
Candidate Criteria
- A genuine interest in helping customers and providing an excellent customer experience
- Experience of working cooperatively, flexibly, and effectively, as part of a team and be able to demonstrate individual accountability
- Excellent communication skills, including the ability to communicate effectively with customers and external enquirers
- Previous customer service experience handling a high volume of queries
- Well organised and self-disciplined with the ability to multitask, work quickly and calmly under pressure, while maintaining attention to detail
- Positive, responsive, and approachable attitude to conflicting customer demands
- Ability to absorb, retain and deliver information in order to best advise our customers
- The ability to effectively plan, organise and prioritise workload in line with SLAs and KPIs
- Demonstrate resilience with difficult customer conversations
If you don't have all the above don't worry, we will train you, we will develop you and we will support you in reaching your full potential. We are seeking individuals with the right attitude, ability to retain knowledge, ability to communicate well and prioritise effectively.
Apply now without delay.
Please note, this is a Hybrid role with a mixture of office and home base working.
Employment Details
Contract Hours
37.50
FTE
1.00
Salary
Starting £25000
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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Student Support Officer - London Waterloo • BPP Education Group
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