Waiting Staff - Team Lead

Boo Koos, Falmouth, are looking for a Server / Server who has experience working in a fast paced working environment and possess the ability to proactively lead a small team. Previous Leadership experience in any aspect is preferred.

You role will involve motivating and driving the team to work to their highest standards, and offering support and guidance at busy times. Working to create a warm welcoming and family friendly eating experience. You should also be a team player and be able to effectively communicate with our kitchen staff to make sure orders are accurate and delivered promptly.

Responsibilities:

• Training is provided to open and close the restaurant, cash up and to handle customer complaints
• Guide, oversee and assist to ensure all duties are being carried out
• Ensure all customers are being provided with good service in a timely manner and that they are all attended to in a speedy time frame.
• Oversee small teams of approximately 3-7 front of house staff
• multi-task various tasks well and in a fast-paced environment

• Problem solve in stressful situations
• Present menu / provide detailed information (e.g. portion sizes, ingredients and Food Allergens)
• Up-sell when appropriate

• Ensure customers meet age requirements for consumption of alcoholic beverages.
• Accurately take and serve food and drinks orders
• Deliver bills and collect payments
• Clear / clean and prepare tables between seating's
• Keep abreast of new /changes of menu items, and service specifications for reservations (e. g. parties) and relay to relevant front of house staff
• Follow relevant Regulations: Health & Safety, Food Hygiene, Fire and ID checks for alcohol consumption
• Carry out drink (soft, alcoholic and milkshake) preparation

Requirements:

• Professionalism and strong work ethics, acting as a positive role model to the team.
• Ability to work well within the team.
• Attentiveness and patience for customers and co-workers
• Excellent presentation and organizational skills
• Effective listening and communication skills

Job Specifications and Benefits:

• Requires working in shifts weekdays, weekends and holidays
• Shifts range between 4 - 9.5/10.5 hours (including break)
• Hourly rate plus retention of personal tips earned
• Shift flexibility
• Lively and upbeat working environment
• Free / Discounted meals
• Holiday pay accruing
• Employee Pension Scheme
• Great training, progression and development opportunities
• Full orientation includes, but not limited to: Food Safety and Fire Safety
• Start pay is dependent upon previous experience and flexibility
• Full retention of your cash tips and all but 20% of card tips.

Job Types: Full-time, Permanent

Salary: £9.50-£10.70 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Tips

Application question(s):

• Do you live in Falmouth (not Penryn)? If not, do you drive and have a car?
• Deal Breaker: Do you plan to remain local during the upcoming Summer Holiday/ Christmas Holiday period?

Experience:

• Waiting: 1 year (required)
• Supervisory: 1 year (required)

Work Location: One location

Application deadline: 13/04/2023