Head of Product Training Strategy

The Opportunity

We are currently recruiting for a Head of Product Training Strategy based in Chertsey with hybrid home working. This is a permanent position with Blue Square, supporting and working closely with our client Samsung, offering a salary of £58,000 per annum with a great bonus.

This is the perfect role if you want the opportunity to:

Be responsible for the strategy and direction of Samsung's digital product and sales training

Develop learning and development plans for a leading tech brand

The Role

As the Head of Product Training Strategy, you will be responsible for the strategy and direction of Samsung’s digital products and sales training on new technologies launching across customer channels and SEUK Mobile staff driving advocacy and sell-out. This includes e-learning initiatives and further involvement in the planning, developing and evaluation of all current and new programmes across all Mobile training, to meet departmental goals and objectives.

You will be tasked with the development of effective Learning and Development plans which increase individual capability aligned to Samsung’s requirements. Liaising with senior management you will make sure that all learning solutions are delivered on time and to cost, driving improved business performance.

Key Responsibilities:

Directly responsible for the day-to-day management of the HQ training operation overseeing the creation of training content, and e-learning ambassador touchpoints

Leading a high-performing Senior HQ Training management team, liaising/communicating with external vendors

Measuring and evaluating all training, which is delivered via digital touchpoints as well as content for its added value to the business

Ensuring ROI is demonstrated across all plans and initiatives driving business wide commercial KPIs

Creating Innovative strategies using the latest trends in behavioural science in the way people consume media and learn

Working closely with internal teams to deliver performance against commercial KPIS

Building contingency planning as a part of a project management process to ensure we exceed client goals and ambitions

Skill and Experience
Essential:

Previous experience in conducting learning needs analysis (LNA)

Experience in creating training content and training delivery

Strong leadership skills

Great understanding and passion for new technology

Effective at negotiating and influencing stakeholders.

Previous experience in E-learning portal management and projects

Strong attention to detail

What’s in it for you?

Salary: £58K per annum

Bonus: 10% bonus

Company Car

Company Sick Pay

Life Assurance: 4 x annual salary

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