Customer Experience Advisor

Customer Experience Advisor

Permanent - 35 hours per week

Based in Duns, Scottish Borders with agile working

Salary £23,000 per annum

Are you great at building relationships? Do you have the passion and energy to really make a difference and improve the lives of people in our communities? If you're looking for a place that values your curiosity, passion and your thirst to learn, if you're seeking colleagues who are innovative and driven to take on fresh challenges as a team, then your future could be with BHA.

As a Customer Experience Advisor, you’ll be on the frontline dealing with all enquiries via a range of contact methods alongside supporting colleagues in Neighbourhood Services and Repairs as core parts of your role. You’ll need the skills and resilience to deal with the occasional tough conversation, but the rewards will more than make up for it as we work together to achieve positive outcomes for our customers and communities.

This role comes with opportunities to learn and develop your skills in the housing sector and is one where you’ll work as part of a close-knit team to get things done as well as being trusted to get on with resolving customer enquiries on your own. Being comfortable working on your own and feeling confident to resolve issues wherever you can after completing our Team BHA induction will be important too.

This is an opportunity which offers a real purpose to your work and life and if that means something to you, we want to hear from you.

What we offer:

· A defined contribution pension scheme with an employer contribution up to a maximum of 9%

· Westfield Health Care Plan

· Westfield Rewards

· Agile working

How to apply:

If you think you’d like to join our team, then please visit our website www.berwickshirehousing.org.uk/careers where you can view the Job Description with Person Specification then apply online by clicking the ‘Apply Now’ button

You must complete an application form to be considered for any of our vacancies, we do not accept CVs.

We are looking for you to evidence and demonstrate within the personal statement section of the application why you are the best person for this role.

If you have any difficulties applying for the vacancy on our website then please call 0800 652 8104 and request a call back from Lynne Bryce, People & Culture Specialist.

For an informal chat regarding the post please call 0800 652 8104 and request a call back from Evie Copland, Customer Experience Lead.

Closing Date: Thursday 16th February at 5pm

Interview Date: Thursday 23rd February

Please Note: We operate an agile working model, which means you can flex your location between your home, our offices in Duns, and other hubs as appropriate, however as this role is part of a customer facing responsive service, any discussion about working hours would take place upon a successful offer.

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• DUNS: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in DUNS