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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Essential Banker

🏢 Barclays 📍 Douglas, Scotland 💼 Company - Public
Currency:
£42,000 - £65,000
£3,500 - £5,417 / mo
Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics
Location Base
Douglas, Scotland
Tier-1 UK Economic Zone
Est. Take-Home Pay
68% - 74% (After PAYE & NI)
Single tax filer baseline
Transatlantic Parity
1.0 GBP ≈ $1.28 USD Living Standard
Direct corporate benchmark

Position Overview & Specifications

Essential Banker
Douglas, Isle of Man



As a Barclays Essential Banker, you will be providing an exceptional customer experience by taking ownership of all client queries and acting as the first point of contact for all their day-to-day banking requirements. To achieve this and to deliver customer satisfaction, you will always maintain accuracy and quality levels. You will also be deepening customer relationships to help grow the business and strengthen our brand in the community, while working closely with other colleagues.



Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.



We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.


What will you be doing?
• Offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built
  • Demonstrating an excellent level of knowledge of our digital products, enabling you to proactively educate your customers
  • Undertaking required servicing, sales, and transactional processing in accordance with set procedures
  • Processing counter transactions using the One World application and Proof of Deposit application
  • Dealing with customer complaints by taking accountability and using all resources to proactively intercept and address customer issues efficiently
  • Building trust by engaging in conversations and actively listening to customers to be able to anticipate and meet the servicing needs of all customers
  • Working closely as one team to deliver exceptional performance, exchanging best practice, knowledge, and experience with other team members


What we’re looking for:
• Excellent customer service skills and experience of operating in a customer-facing role where service is paramount
  • Good communicator and ability to form professional relationships
  • Ability to effectively plan and organize
  • Effective decision making with ability to meet performance standards


Skills that will help you in the role:
• Experience working within pre-defined authority levels and guidance
  • Ability to proactively communicate ideas, recommend process improvements and best practice
  • Ability to maximise your time, working proactively to help deliver on customer ambitions

Where will you be working?
You will be based in one of our two offices situated in the heart of Douglas, Isle of Man, where you are within 5 minutes’ walk of the shops and harbour. Barclays holds its values at the forefront of everything we do with a firm emphasis on our colleague population and the community we live in. We are a fast paced, future focused organization with opportunities for development and mobility across Barclays Group.



#LI-Hybrid

#LI-WE2022

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Candidate Selection & Onboarding Process

1

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

2

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

3

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

4

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

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Hiring Organization
Barclays

Apply for this Position

Location: Douglas, Scotland
Eligibility: Verified Employer Direct Placement
Schedule: Company - Public
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