Customer Experience Team Member

Badminton England is currently searching for a Full-time Customer Experience Team Member 35.58 hours per week, 5-day week) to join our team at the National Badminton Centre. We could potentially offer a range of shifts to suit your situation and consider preferred working hours.

As the first point of contact for all our members and guests, providing a warm welcome will be at the heart of what you do. You'll be passionate about front-of-house service and ensuring you maintain a clean and hygienic working environment.

Want some variety? Although your predominant place of work will be reception no day is the same at the National Badminton Centre. You could be checking members and guests in and out on reception, serving behind the bar (so you will need to be 18 or over) assisting in our restaurant, helping housekeeping, setting up our meeting rooms amongst other tasks.

To succeed you will be...

• A team player who engages well with others
• A strong communicator and influencer
• Energetic and hard-working
• Flexible and adaptable to change
• Passionate about offering superior services and want to make a difference
• A glass-half-full person, with a sense of humour and a positive outlook

If you possess these qualities, then the experience of working in at similar position isn’t necessary. We provide you with excellent learning, development, and support opportunities, to equip you with the knowledge and skills to make a real difference in the role.

So who are we?

Badminton England is the organisation for all things badminton in England for everyone who wants to get involved whatever age, ability or gender. Our people love playing, watching and supporting badminton. We want everyone in England to do the same and become part of the badminton community, whether as a player, coach, volunteer or fan. With over a million players playing every month, badminton is the nation’s most-played racket sport and the sixth-biggest sport overall. We want to inspire everyone to play more, support louder and love badminton, from this generation to the next.

The unique qualities of badminton make it accessible and enjoyable for anyone and everyone. And we work collaboratively with our partners and stakeholders to provide traditional and innovative opportunities for all to be involved, from primary school programmes to adult social badminton, from clubs to counties, and from our world-class coaching development to the delivery of our major events.

With Olympic success at the heart of our ambitions, we are investing our knowledge and expertise to build a quality future for our sport by strengthening and evolving the domestic game and developing talent to achieve success on the international stage, inspiring the next generation of players and fans.

Our Vision

To be one of the Nation’s most popular and inclusive sports and consistently win medals at World, Olympic and Paralympic levels

Our Values

Focus – pursuing goals with clarity, drive and determination

Ambition – striving to attain excellence with motivation and passion

Courage – having the confidence to evolve by making the right decisions for the right reasons

Teamwork – understanding and respecting each other’s roles and being a supportive unified team

Working at Badminton England

Find out what it is like to be part of our amazing team, check out our Working at Badminton England Information page here

Our Benefits

We’re a truly brilliant place to work so, as you'd expect, we have some of the very best benefits around, find out more about the benefits of working at Badminton England here

If you are interested in discussing this opportunity with us, then please get in touch! We're looking forward to connecting with you.

Job Type: Full-time, Permanent

Salary: £20,849 per annum

Location: National Badminton Centre, Bradwell Rd, Loughton Lodge, Great Holm, Milton Keynes MK8 9LA

Closing Date: 21 June 2023.

“We positively celebrate Diversity & Inclusion at Badminton England. Our aim is to become the UK’s most inclusive National Governing Body - for our staff and members, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I at Badminton England, head over to our website to read out Inclusion Strategy.”

Job Type: Full-time

Salary: £20,849.00 per year

Benefits:

• Additional leave
• Casual dress
• Cycle to work scheme
• Discounted or free food
• Free parking
• Health & wellbeing programme
• Language training provided
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Flexitime

Work Location: In person