Quality & Insight Consultant

Quality & Insight Consultant– Salary National - £30,000-£35,000 / London - £40,000-£53,000

The Quality & Insight Consultant is an excellent opportunity for someone with a passion for operational excellence, data quality & analysis, continually improving quality processes and in setting strong operational foundations for quality through the creation and delivery of onboarding materials. This role would suit someone who is looking for a challenging but rewarding role that allows them to make a meaningful and tangible impact across both Operations and Underwriting.

You will learn how to collaborate effectively with cross functional teams, be passionate about maintaining high standards of quality in all aspects of the business and enjoy using data analysis to help drive business decisions.

This role requires a combination of technical expertise, analytical skills and stakeholder management

A bit about the job:

The Quality & Insight consultant will be responsible for ensuring the Operational Team meet established Quality standards. This role will be integral to building and delivering a Quality Framework, conducting audits, analysing data to generate insight, developing and maintaining quality documentation, training and educating the teams on quality control procedures and collaborating with cross functional teams.

You would also be responsible for continually improving quality processes, helping to design and implement operational performance reporting metrics for a range of audiences; Building out the foundations of operational excellence by creating clear and effective onboarding programmes, supported by a range of training guides and materials, including the creation and maintenance of a Data Dictionary; Helping to define what good data quality looks like and build out a culture and understanding of the impacts of poor data quality (whether that be from Operations or Underwriting).

Skills and experience we’re looking for:

What you’ll get for this role:

Aviva is for everyone:

We are inclusive and – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alannah Burgess a call on 0121 234 7666 or send an email to alannah.burgess1@aviva.com