Business Process Analyst

We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

The Role: Business Process Analyst

Purpose:

The Business Process Analyst will support the evaluation, design and measurement of business processes to ensure that the outcomes are optimised and efficient.

Accountabilities:

Working closely with the Head of Business Process Improvement and Business Process Specialists. In your role you will:

• Understand and document existing business processes through ‘as-is’ mapping
• Measure process performance through data analysis
• Capture pain points against existing processes
• Analyse business processes and identify root causes to support problem statement definition
• Co-ordinate process improvement activities and facilitate/ support cross functional workshops
• Contribute to processes Re/Design using process improvement methodology (Lean) concepts to identify and remove waste.
• Monitor and conduct ongoing analysis to ensure processes are continually meeting business objectives
• Document/ update procedures and policies where applicable
• Engage with stakeholders to ensure that they are kept up to date and that they are bought into the change process.
• Support business areas for transition to new ways of working

Skills, Experience & Qualifications

Essential:

• Bachelor’s degree
• Lean Six Sigma Yellow Belt or similar
• Data analysis
• Advanced Excel skills

Experience, Qualities & attributes

• Strong customer service orientation
• Experience of using process analysis concepts and tools to complete process mapping and pain point identification
• Positive curiosity and problem solving mindset
• Excellent communication and collaboration skills
• Ability to work under pressure and meet deadlines while handling multiple tasks
• Motivated and able to work collaboratively in a team and on own initiative

Ideal

• Good understanding of project delivery methodologies (e.g. Prince, Agile & Scrum)

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.
Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.

Job Type: Full-time

Salary: £40,000.00-£45,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Life insurance
• Private dental insurance
• Private medical insurance
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• London, WC2E 9ES: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Licence/Certification:

• Six Sigma (Yellow, Green, Black) or equivalent (required)

Work Location: Hybrid remote in London, WC2E 9ES