Train Dispatcher

Train Dispatcher, London, Marylebone

Chiltern Railways are responsible for operating a rail service from London Marylebone through to Birmingham, with many stops in-between around the Buckinghamshire and Oxfordshire areas.

We have a fantastic opportunity for a Train Dispatcher at London Marylebone Station. As a Train Dispatcher you will ensure punctual train dispatch of passenger trains and ensure the station is well presented. Based primarily on station platforms you will have responsibility for the whole station including the car park and you will provide general assistance to customers as required. Responsible for the provision of a proactive customer focused information service and a high quality of customer services for Chiltern customers. Ensure safe operation of the station and train dispatching duties. Responsible for providing a clean, well-maintained and welcoming environment for all station customers.

Role Responsibilities:

• · To be present at the arrival and departure of all services as directed by the Senior Station Manager/ Station Manager, Marylebone Controllers and conduct train dispatch duties in accordance with the relevant section of the Rule Book
• · Provide help and assistance to all customers
• · Ensure that engines are started and basic cab preparation is carried out for units that have been berthed in the station for more than 20mins.
• · To ensure that trains are dispatched from Marylebone safely and promptly
• · Passengers to be made aware that their train is ready to depart by use of the dispatcher’s whistle
• · Ensure the safety of all customers by the prompt reporting and implementation of local protective measures in respect of identified defects and hazards
• · Ensure the safety of all customers by the implementation of emergency measures in respect of inclement weather conditions in accordance with local instructions
• · To ensure that a high standard of station cleanliness is maintained in accordance with local instructions
• · Take responsibility for the locking out of coaches/units where the train is too long for the stopping pattern of the train
• · Assist with the facilitation of unit swaps as instructed by the Marylebone ICC controller

Person Specification:

• Able to communicate clearly and concisely to produce written reports of incidents
• Able to verbally communicate operational and safety messages clearly and concisely using radio communications and tannoy’s.
• Ability to comply with company instructions
• Remains calm under pressure of emergency or unexpected situations
• Desire to use own initiative to ensure customer is left delighted
• Flexible approach to working conditions and changing working environment.
• High Level of attention to detail
• Able to attend a changing shift pattern
• Previous experience of working within a customer facing environment
• Good interpersonal skills
• Able to arrive on time to work when no public transport is available

At Chiltern , we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.

We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.

Our benefits include:

• All active staff and their eligible partners/dependents are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS
• Active staff are also entitled to residential and duty standard class travel on all of the above services
• Defined Benefit Pension Plan
• Arriva Village - access to online benefits and discounts
• Cycle to Work Scheme
• Employee Assistance Plan
• Physio Line  - We offer complementary 24-hour physio for everyone
• Health Shield  - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy
• Eye Care  - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
• We offer 25 days annual leave as well as statutory holidays
• Support  - Peer Support, Samaritans, and Railway Chaplains

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..

Job Type: Full-time

Salary: From £24,803.00 per year

Ability to commute/relocate:

• London, NW1 6JJ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This role will require you to work shifts, including weekends, late evenings and early mornings
• Are you able to travel at the start and end of you shift, from London Marylebone station when public transport is not running?

Work Location: In person