Customer Service Advisor

As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Arco’s history spans over 100 years, and following the recent appointment of a new CEO, the business is now transitioning to a high-performance culture, driven by the ambition to grow and become even more sustainable into the future.

At Arco Professional Safety Services, we have an unrivalled reputation for being the UK's leading independent supplier of Safety Training and Respiratory Services. Our core proposition is focused around working at height, confined spaces and respiratory and supported by a broad range of other Health & Safety solutions.

In our ongoing investment in our people, we are looking for a Customer Service Advisor, that shares our core values; respect for people, hard work and enterprise, excellence in reputation and to make the world a safer place for everyone.

About the role

As a Customer Service Advisor in our Safety Services business, you will become an integral part of our team by communicating with our existing and potential customers every day. You'll play a huge part in helping us grow as a business, by utilising your experience to deliver word class customer service to everyone you come in to contact with!

Key responsibilities include:

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  Be the first point of contact for customers, capturing their needs and providing accurate information and resolution of queries at first contact.
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  Complete the end to end Managed Service booking process from generating quotes, producing job cards, through to certification.
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  Input all customer information and enquiries on the CRM system, ensuring customer information is accurate and up to date.
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  Producing accurate reports for both internal and external customers.
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  Timely scheduling of Medicals, Training and PPE Inspections.
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  Managing inbound calls, emails, orders and website enquiries, adhering to defined enquiry/query SLA’s.
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  Liaise with internal colleagues as required to assist with the resolution of customer requests and resolve customer complaints.
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  Proactively supporting the delivery of an enhanced customer experience by providing customers with

About you

The ideal Customer Service Advisor will have/be:

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  Previous experience in a customer service role
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  A proven track record of combining outstanding customer service with a real commercial awareness and understanding of its impact on the business
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  Instinctive ability to manage customer expectations and the adaptability and creativity to think on your feet
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  Attention to detail
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  Excellent IT skills (CRM proficient is desirable)
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  A positive, can-do attitude

On top of working for the UK’s leading health and safety expert, you’ll also receive:

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  A competitive starting salary and a discretionary company bonus scheme
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  32 days holiday (pro rata) inclusive of bank holidays, plus the option to purchase more
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  2 paid Community Volunteering days every year
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  An excellent pension and life assurance scheme
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  A huge range of high street retailer discounts to help with cost of living via MyArco Perks
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  Access to our brilliant Learning Management System, to support your personal development

If you have any questions regarding this vacancy, please reach out to our recruitment team at .