Regional Operations Manager

Your New Role:

We have a fantastic opportunity for a Permanent Regional Operations Manager to join our National Highways account in the North of England. This role is hybrid based.

Amey delivers total facilities and estate management services, including planned and reactive maintenance works, cleaning, project, and asset management across Highways England’s extensive and growing operational estate.

We work in partnership with our client, Highway England staff, building users and their supply chain partners to ensure the 24/7 service we provide is delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements that keeps one of the busiest road networks in Europe safe for the people and businesses who rely on it every day.

The standard hours of work are 40 Hours Per Week

This role will be covering multi sites which includes locations: Durham,Wakefield,Leeds,Alnwick,Preston,Penrith and Newton Le Willows. – Driving Licence will be essential for this role.

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

You will be responsible for:

• Manage operational performance in accordance with service level agreement
• Strong technical skills in Hard FM, with working knowledge of building services systems
• Excellent planning and organisational skills for programming and managing works and services
• Managing multiple buildings and travelling across the region (6/7 sites)
• Managing relationships with Customers to achieve high levels of customer satisfaction
• Be the point of escalation in respect of all customer issues.
• Manage budget and review profit and loss for effective delivery within contractual requirements
• Ability to develop and implement policies and operational systems and procedures
• Provide oversight and direction to the employees within your zone by the organisation's policies and procedures
• Manage supply chain to ensure works are carried out on time and in budget
• Ensure compliance with relevant Health and Safety legislation and Amey Health and Safety Management system. Accountability for H&S culture via delivery of toolbox talks, safety bulletins etc

We want to hear from you if you have:

• NEBOSH or IOSH Qualified
• Holds a full UK Driving Licence
• Educated to Degree level in Facilities Management or equivalent qualifications and experience – Desirable
• Knowledge of the management and provision of Hard & Soft FM services for a multi‐site operation
• Strong people manager with experience with meeting regularly senior clientele
• Strong background in Health and Safety
• Excellent planning and organisational skills for programming and managing works and services
• Excellent IT skills, including the use of CAFM system (Concept Evolution) and Microsoft office

What we can offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Company Car / Car allowance
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
• Our 11,000 people are behind the critical services the country relies on every day.
• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.
• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look at our website www.amey.co.uk

Application Guidance:

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process.

We reserve the right to close this vacancy before the closing date should we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Apply today – We are excited to hear from you!