Global Learning Program Manager

AIR PRODUCTS ROLE DESCRIPTION

• Organization

II. POSITION SUMMARY

This role is responsible for planning, developing, and managing the organization, logistical implementation, delivery and evaluation of global learning and development programs to the required audience population and budget. The role works with the Learning Leaders, HR business partners and other stakeholders to ensure customer satisfaction and delivery of programmes.

III. DIMENSIONS:

The role program manages a defined portfolio of global learning programs and ensures these are delivered effectively. The job holder works closely with the Learning Leaders, the Learning Technology Team, HR Partners and learners to ensure the flawless execution of programs. It also provides support to programme facilitators, ensuring they are sufficiently trained to deliver programmes and have the most up to date material to achieve this.

Internal relationships:

• Manages relationships with local business stakeholders as well as CoE and Regional HRBP colleagues and programme participants.

External relationships:

• Develops external stakeholder relationships that are key to program delivery, including external vendors and suppliers.

IV. PRINCIPAL ACCOUNTABILITIES

• Plan program delivery using project planning tools and expertise, schedule programs and allocate facilitators
• Collaborate with program owners on the planning and execution of facilitation, learning content and technology needs
• Leverage technology to automate the delivery of the programmes, including Learning Management System session creations and updates
• Support the budgeting, partner, and vendor payments
• Implement measurement and reporting on key metrics including enrollment, attendance and learning effectiveness and create summary reports for the project team
• Continually research, identify, and apply new approaches for implementation of earning experiences
• Administer 360 feedback & psychometric assessment processes
• Create learning content such as participant guides, facilitator guides, workshop materials etc
• Pro-actively suggest improvements to improve the delivery of the programmes
• Create and disseminate participant communications such as program welcome, enrollment, due date reminders, event details etc
• Provide a first point of contact for program participants and build relationships with faculty, suppliers, vendors and venues
• Identify concerns, issues or questions with program delivery and communicate to learning project team
• Provide program execution insights at debrief meetings regarding participant reaction, stakeholder management, program impact, logistical challenges and recommend changes to address them
• Ensure that program delivery content is maintained and updated

REQUIRED EXPERIENCE

• 3 -5 years of experience as Programme/Project Coordinator with the ability to manage multiple global learning events simultaneously
• Professional certification in event management or project management preferred
• Strong project management skills with the ability to set priorities, organize and manage multiple projects
• Proven experience with learning management systems, digital learning content/ programs
• Strong interpersonal skills and able to quickly establish rapport with all levels of employee as well as outside suppliers
• Ability to develop and build strong professional and personal credibility with colleagues, senior stakeholders, suppliers
• Experience of operating in an international company, working across different countries and cultures with a diverse range of populations

42318BR

Full Time

Corporate

Human Resources

Europe

Belgium, France, Netherlands, Spain, United Kingdom