Customer Services Specialist
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Transatlantic Cost of Living & Purchasing Power Benchmark
Position Overview & Specifications
Job Description and Qualifications
Who are we
At Air Products, we specialise in Industrial Gas and we've been helping our customers to become more productive, energy efficient and sustainable for more than 80 years. We are seeking a customer service representative to join our customer focused friendly team.
Our Customer Service Specialists work 37.5 hours a week between 8am – 5.30pm, Monday – Friday, Saturday 9am – 5pm (Rota’d).
As part of our team, you will have dedicated personal training from our employees to help you settle into your role. This will provide you with the foundations needed to help you with your day to-day tasks which involves taking customer phone calls, e-mails, placing orders, and resolving customer issues.
Experience is beneficial to the role, however a willingness to learn, good communication skills and the ability to work well in a team will go a long way.
About the role:
- Inbound Customer Service contact via phone, email and more
- Outbound task such as providing customer updates
- Helping customer place orders over the phone
- Administration work, including data input of customer information and products
- Ad hoc tasks to help with our business need
A Few Things About You:
- You’ve got a can-do attitude and are keen to leave customers with a positive experience
- You’ve got great listening and communication skills including a friendly telephone manner and you care about customers wanting to solve problems efficiently.
- You enjoy working as part of a team.
- You have good organisation skills.
- You can manage your time effectively
Work From Home:
Hybrid
What We Offer:
At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter
We offer a competitive salary and benefits package, a culture of respect, challenge, and innovation – with excellent opportunities for growth and development.
If that sounds interesting, then come and discover, care, and accomplish by clicking APPLY now.
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Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
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