Claims Support Team Member

• Handle work allocated to you by your Team Manager in line with agreed authority levels, claims handling guidelines and procedures.
• Maintain Claims Support workflow to a high standard, ensuring all actions are documented correctly and promptly, and Claims systems are kept accurate and up to date.
• Manage wide range of payment types within permitted authority limits, based on Claims requirements. Calculating income and banking funds accurately to reconcile financial records within agreed timelines.
• Action subrogation activity to ensure rapid recovery of outlay and early settlement of customer claims.
• Triaging of claims to route specific activities to specialized handlers/teams.
• Processing incoming and outgoing post/documentation to ensure it is directed to the relevant recipient.
• Confidently work with a variety of software packages including Microsoft Office and a range of 3rd party portals/platforms e.g.Audatex, Verfify and document management tools.
• Take personal ownership, follow through on promises and keep the customer (internal/external) informed until issues are resolved. Do all that you can to move that claim toward settlement and have in mind ‘what do I need to do to speed up claims settlement and reduce failure demand?’
• Respond to feedback given to you, from regular quality audits, to grow your own capability and that of your team.
• Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks.

• Knowledge of motor Claims – desirable
• Ability to react quickly to changing Claims processes
• Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives
• Proactively react to incoming workflows
• Accurate data entry skills with great attention to detail
• Ability to multitask between numerous systems and portals
• Good level of both verbal and numerical reasoning, solves problems by developing and applying solutions
• Understanding of the principles of negligence and how this applies to motor accident liability

Our Community

Benefits

• Bonus scheme
• Hybrid working- flexibility
• Wagestream – flexible pay
• Full training programme
• Competitive holiday allowance plus bank holidays
• Buy/sell up to 5 days holiday
• Money towards driving lessons (Safe driving scheme offers access online learning and driving lessons for colleagues and their spouses & dependents)
• Life assurance
• Many other lifestyle discounts
• Healthcare cash plan offers money back on everyday health-related expenses
• Employee Assistance programme
• Flu Jab Voucher is offered during the flu season to protect against the unpredictable flu virus
• Virtual GP online service with appointments available 365 days of the year
• Pension Advisory Service non-advised surgeries to support in the planning of retirement
• Enhanced Family friendly policy
• Season ticket loan
• Cycle scheme - choose a bike, hire it for an agreed time then snap it up for a fraction of the cost