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🇬🇧 United Kingdom Corridor 🛡️ Verified Employer Direct Placement

Entry Level IT Support

🏢 Advanced 📍 York, England 💼 Company - Private

Currency:

£19,732 - £25,677

£1,644 - £2,140 / mo

Verified Corporate Employer (Authorized Corporate Employer)

This vacancy is published by an accredited employer with authorized corporate payroll and standard compliance adherence.

Transatlantic Cost of Living & Purchasing Power Benchmark

Verified Analytics

Location Base

York, England

Tier-1 UK Economic Zone

Est. Take-Home Pay

68% - 74% (After PAYE & NI)

Single tax filer baseline

Transatlantic Parity

1.0 GBP ≈ $1.28 USD Living Standard

Direct corporate benchmark

Position Overview & Specifications

Role Introduction

Are you interested in starting a career within IT? Join a fast-paced service desk environment that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical support.

What You Will Do

As an Entry Level IT Support, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured
Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate

What You Will Have

As an Entry Level IT Support, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis
You have high standards and ensures that activities are driven to completion
You are a team player and enjoy helping others
You are proactive and can prioritise tasks effectively

What We Do For You

Wellbeing focussed – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

Generous Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
Profit Share – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

Values Awards – Our quarterly employee-driven initative to highlight and reward the people in the organisation who embody our values the most
Clear Review – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.

Find out more about the next steps once you’ve applied here - careers.oneadvanced.com/how-we-hire

Partner Career Resources • Adsterra Native Ad

Candidate Selection & Onboarding Process

Application & Resume Screening

Submit your tailored CV/Resume directly to the talent acquisition portal.

Technical & Competency Interviews

Virtual interviews with the hiring manager and multidisciplinary team.

Formal Offer & Benefits Negotiation

Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.

Onboarding & Corporate Integration

Equipment provisioning, team orientation, and commencement of duties.

International Career Advisory • Verified Partner Network

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Hiring Organization

Advanced

Apply for this Position

Location: York, England

Eligibility: Verified Employer Direct Placement

Schedule: Company - Private

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Quick Action Entry Level IT Support